I have raised more than 10 compliants on their grievance page/ helpline/ local gst office email id.. They are closing compliants after giving incomplete/ irrelevant replies...
It is very difficult to reconcile..... They do not share data with us and it is not possible to check every bill with every vendor about their filing date.
About 3-4 months back my complaint was not resolved either. They kept on giving same response even if I sent many screenshots proving them wrong that their reconcilation has error / mistake.
But then I got lucky and they extended the due date. Then I didnt follow up.
And when this time due date came close.. I thought ok lets file even if data they are showing is wrong and pay 5000Rs out of my pocket.
But bingo...when I checked return again they had reconciled the data properly and my problem was resolved on its own.
So definitely there was a bug in their system but the customer care had no idea and the new update that they must have launched resolved the issue for me.
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