Hayai Broadband - Subscriber Terms & Conditions

[sachinbr]

From memory the TRAI regulation says 7. Maybe the page I have is quite old but that's directly copied from it!

LOL next time TRAI says provide service to new customers after 7 days. Would u like to do it?
It would be better if the plan switcher had option to change plan instantly r from next billion cycle. If he wants to take place at same billing cycle, it would be better within 2 days.

And what about that billing 30 days is bad, it might be like this. If the billing takes place on 4 th of every month nxt 4th(or 3rd) should be considered as 1 completed billing cycle

And to add If the customer is like 2 years old and his fiber is damaged for first time would it be nice to charge him for that. If charging how much ru going to charge?
I think ur technicians may miss use this ,sucking money(it might happen)

 

[rajm11]

@mg can you explain us the fine print about verification and als purpose of it ? and sharing of the this data over the net? responsibility of Hayai of this personal data etc....

 

[mgcarley]

LOL next time TRAI says provide service to new customers after 7 days. Would u like to do it?

I wish. Half the time it's bureaucracy that prevents it anyway. That's why I want Hayai to be a super streamlined organization so that the organization doesn't contribute to the problem.

It would be better if the plan switcher had option to change plan instantly r from next billion cycle. If he wants to take place at same billing cycle, it would be better within 2 days.

Fine, we can make the option to change either within 1 hour or at the next billing cycle.

And what about that billing 30 days is bad, it might be like this. If the billing takes place on 4 th of every month nxt 4th(or 3rd) should be considered as 1 completed billing cycle

No. Because months basically alternate between having 30 or 31 days (excepting that dastardly February, of course), it becomes a billing nightmare. 30 days on the other hand, is nicely divisible in to 720 hour chunks which allow us to effect quick plan changes etc when/if needed.

I probably need to add to the T&C that plans may only be changed like, once per billing cycle or per 90 days or something like that otherwise that would just cause even more nightmares.

And to add If the customer is like 2 years old and his fiber is damaged for first time would it be nice to charge him for that. If charging how much ru going to charge?

The rule of thumb of technology breaking involves three things:
1. It will break in the first 1-2 weeks of you owning it.
2. It will break just outside the warranty period (in which case a concession could surely be made).
3. It will run smoothly until it craps itself completely.

If the fiber is 2 years old, the likelihood of it randomly shitting itself is not very high, as it is generally designed to last for 20 years or more. Typically if a customer's fiber was needing to be replaced it would probably be because the customer accidentally (or intentionally) damaged it somehow.

I think ur technicians may miss use this ,sucking money(it might happen)

To stop this kind of thing, technicians aren't allowed to ask for money, and anyone who you do give money to will be able to provide you with an instant electronically printed receipt (like the ones you get when you swipe your card at a mall) which is credited to your account instantly.

@mg can you explain us the fine print about verification and als purpose of it ? and sharing of the this data over the net? responsibility of Hayai of this personal data etc....

In short, the DoT requires us to have all this information on you. Why? I think they currently claim that it's in the name of security.

It has to be accessible to them only with a username and password (we would implement other measures such as encryption in case something was physically stolen, and IP-range limiting to the server containing this info). My own country has extremely stringent rules on privacy, and I expect Hayai India to abide by the same rules as Hayai NZ has to.

 

[rajm11]

can we have simpler T&C with bullet points so that it dosent have to FINE PRINT!!! and also NOT like entrapment into something shitty!!

 

[mgcarley]

can we have simpler T&C with bullet points so that it dosent have to FINE PRINT!!! and also NOT like entrapment into something shitty!!

Numbers too difficult?

We'll try but it still has to be legally binding which can cause a conflict between readability/simplicity and actually being a recognizable legal document. What specifically is not understandable?

As for it being "fine print", that's to get it on to 2 pages only, otherwise I'm happy to increase the font size! As mentioned, the original document had all this on ONE page. Single-sided, too, so you can imagine what pains I had copying all this out!

 

[aviral sangal]

OMG airtel use to have never ending T&C that too in much smaller font. This is nothing when compared to shit airtel mentions and later on rob its customers

 

[mgcarley]

OMG airtel use to have never ending T&C that too in much smaller font. This is nothing when compared to shit airtel mentions and later on rob its customers

I'd rather be up-front about everything in the contract than have hidden fees/catches/etc. That way you have the opportunity to decline taking service from us outright, and we don't cause you stress by "robbing" or "looting" you (the customers) and you don't cause us stress by (correctly or not) accusing us of the same

I do agree that the T&C are very long and slightly complicated BUT I'm sure you'll agree that they're also necessary (or a necessary evil, if you will) - not just from our side and because our legal department are charging us by the word (that's a joke, but you know what I mean), but also because as you'll see in clause #3, we do have a license agreement of our own to abide by and we have to tell you how our agreement with the government will affect you.

We also have to indemnify ourselves against the same in case you do something that might otherwise get us in trouble... imagine if we didn't comply and ended up losing the license? That would cause a complete mess for potentially lakhs of people!

 

[aviral sangal]

I agree that legal process should be robust. It would be beneficial for you and as well as your customers.

 

[sachinbr]

I probably need to add to the T&C that plans may only be changed like, once per billing cycle or per 90 days or something like that otherwise that would just cause even more nightmares.

Changing plan 1nce per month is good thinking. And if i remember i think we r not in olden days buying a line for 3 months r extending it for 3 months r so on. As u told that the customer can take the desire plan he wants, I would be better if he can change his plan every month.
For Example- A customer has bought a 50 GB plan nxt month he opts for 100GB plan, but he might think that 100GB is not needed, So if he cannot change plan he would be sad n loose a customer.

And 1nce again I like to ask you ru thinking of any chances in infrastructure charges. As ur telling Fiber cut inside ur home is customer responsibility. I would surely happy if u bring that charges to Rs300

 

[huyogi]

Had an offer from Reliance recently, for only 50 Rs. more, i would get 800 kbps in lieu of my 600 kbps..800 kbps upto 15 GB and 600 kbps after..yeah right, like i will go through all that sh*t for their measly 15 Gb!