Hayai Broadband - Subscriber Terms & Conditions

[mgcarley]

I understand that your sales guy will bring a printout with him to be signed by customer. Otherwise a lot of customers may not have printers at home.

There is a tick-box on the subscription form which is basically like "I will print this myself" or "Print for me", because each subscription that is generated contains a unique serial number and barcode.

I assume there will be space for pasting photograph of the customer on the form because you are supposed to keep a photograph of the customer with you?

Correct.

Okay I mean yes the T&C with a fixed period. No chage during said period to be affected to user(good or bad). Basically like uptime and all that SLA thing for business but diluted for a person. I WOULD like to have ot in jiffy.

We can't really do that because the T&C also has to take in to account changes in regulations or law which can occur at any time.

The way things are moving I would also like a clause about delay of services. So if I m late for payment charge me interest if company is delaying charges I Will have right to charge you as well.

Being that most of the plans are prepaid, this isn't really an issue. If you don't pay, it stops working. That clause is there more for "ass covering" than anything else.

Also, I presume you mean for refunds or something like that (where you'd have the right to charge us interest), because I can't think of any way that this could really apply.

MG I would like to ask you how you r planning to give a connection.

I mean when a customer fills his every details in ur website for a new connection. Would sales guys visit the house n make all formalities completed? And then finally Tech team would Go?

Or as u said we must fill details n take a print out n tech team will visit n make all formalities completed and give connection right away?

How are you going to handle this?

Sales guys are sales guys and technicians are technicians. They're equipped with different sets of tools and you should never pay the technicians or anyone who can't issue you with an electronic receipt immediately.

It's done in two parts and timeline will depend on how "ready" your address is.

Because we are trying to (as much as possible) use pre-terminated cables and in addition, they should be installed properly, which involves attaching some pvc pipes to the walls or ceilings or whatever and threading the fibers through them until your house, rather than just draping the cables from the terrace down the side of the building and all over the place.

If your building is serviced then they should be able to get you connected same day in many cases - the sales guys will need to inform the techs if there is anything special that needs to be done to complete the installation and how far away your apartment is from the splitter so that they know how much cable/piping/etc to bring. Once that information is made available to the techs, someone would show up with a pretty little box containing a shiny new modem and the necessary cables to reach from your place to the splitter. Of course, same day won't always be possible, in which case it may be next working day.

If your area is serviced but the building itself isn't, then the sales guys would come as quickly as possible and complete those formalities, then assuming the society has given the go-ahead, the technicians would come and get the main fiber and a splitter installed, and once that is tested and working, someone would show up with the modem and cables. In this case, the worst-case scenario should be 14 days from paperwork etc to completed installation, and your account would only be charged once your modem registers on the network.

In some societies we may even pre-terminate fiber in every apartment (most likely this would happen for customers living in newly built places where we have collaborated with the builders) which would mean that all we need to do is literally plug in the modem and turn it on.

 

[sachinbr]

Humm 14 days is too much i think. LOL. And it would be better if u update google map of were all connection is possible as soon as possibleAnd did u ready my personal message sent this morning?

 

[mgcarley]

Humm 14 days is too much i think. LOL.

It's a worst case scenario in case there is one or more problems which could range from increasing capacity to a given area to getting society permission or something for a building that isn't yet wired up... better to overestimate the timeframe and deliver the product before the deadline than the other way around (learned that the hard way already), but in most cases it shouldn't even pass 7 days.

And it would be better if u update google map of were all connection is possible as soon as possible

All that will come with the new website which will allow your account to become active if your city/suburb/street/building is actually available... if it's not listed then your details would be collected so that we can ascertain demand, but your account will be listed only as "pending" which will mean that you can't pay us (accidentally or not) and so forth, and when we're rolling out in your area we can put your account as being "waitlisted" which will let you know that we're coming and that we can do all the formalities and get you to the front of the queue to be wired up and activated.
And did u ready my personal message sent this morning?

Yes. I know roughly where it is, but we'll only contact him when I know when we are providing there (by which I mean that I can safely say something like "we'll be providing at that location on or before 15th November" or whatever).

 

[mS8^Y4prh8]

The fiber itself is quite cheap.
Cool 'cause I'm pretty sure that I'm gonna have to pay for 4km+ of the stuff xD

 

[mgcarley]

Cool 'cause I'm pretty sure that I'm gonna have to pay for 4km+ of the stuff xD

...only if your house is 4km+ long and you plan on vandalizing the stuff. Or, of course, if you managed to get caught on CCTV vandalizing the fibers outside too.

Otherwise, probably not. Typically 20-30m between you and the splitter would probably be on the higher side.

 

[mS8^Y4prh8]

...only if your house is 4km+ long and you plan on vandalizing the stuff. Or, of course, if you managed to get caught on CCTV vandalizing the fibers outside too.

Otherwise, probably not. Typically 20-30m between you and the splitter would probably be on the higher side.
That's just the thing....the splitter (if it was placed pratically) should be around 4km from my house

 

[mgcarley]

That's just the thing....the splitter (if it was placed pratically) should be around 4km from my house

Not likely. The OLT could be anything up to 10 or 20km away (but in most cases not more than 5km), however, the splitter is supposed to be placed as close to the customer as possible, as this saves on unnecessary cabling and maximizes performance, so the splitter would be most likely within your housing society itself (or in your street or at least on your block).

 

[mS8^Y4prh8]

Not likely. The OLT could be anything up to 10 or 20km away (but in most cases not more than 5km), however, the splitter is supposed to be placed as close to the customer as possible, as this saves on unnecessary cabling and maximizes performance, so the splitter would be most likely within your housing society itself (or in your street or at least on your block).
Google Maps My house....middle of nowhere unfortunatly....

 

[mhsabir]

There were a couple of points mentioned in one of the YOU telecom threads about Hayai & hence thought would raise the question here.How soon would you be accepting applications from launch date , on Diwali or otherwise (In Mumbai) How soon would be providing the connections from the date of accepting applications. How much % or no.of areas are covered at the time of launch.

 

[mgcarley]

There were a couple of points mentioned in one of the YOU telecom threads about Hayai & hence thought would raise the question here.

Please also point any questions about Hayai to the relevant Hayai thread so that I don't have to double post (as it usually ends up hijacking the thread).

How soon would you be accepting applications from launch date , on Diwali or otherwise (In Mumbai)
How soon would be providing the connections from the date of accepting applications.
How much % or no.of areas are covered at the time of launch.

1. About 30 days before Diwali.
2. It depends on the exact location of the user - post #31 of this very thread gives a crude estimate based on 3 basic variables.
3. Out of the approximately 650 sqkm of Mumbai's territory I have no idea what the coverage percentage would be - probably not too high just yet.

Within the first week or so, I think the coverage area will include several central-line suburbs (Vikhroli to Mulund) plus a few western suburbs (such as Malad & Goregaon) plus a few south-west suburbs (such as Dadar/Prabhadevi/Mahim).

We're also well aware of significant demand in suburbs including but not limited to Kandivili, Borivili, Andheri, Juhu, Colaba, Marine Drive, Worli, Parel, Chembur plus Navi Mumbai & Thane, so these sorts of areas would be of high priority as and when it is possible. We have a list comprising of something like 74 locations where we will be establishing points of presence - the order of this list can and will be influenced based on demand from people essentially registering for the service.