Need solution to my problem...
There was no initimation or warning from BSNL side to denote my usage limit crossing, this ended with 4 times my normal bill amount. Yes, i accept that there was a immediate need of more usage last month. Another reason is the usage page was down and showing error which made me assume the usage download wrongly. Also once, it showed some very big usage in the mid of same month, hence immediatly complained calling 1500, but the responce was - asking me to wait until i receive bill at the month end, so a complaint can be raised based on the bill.
After getting the bill is what an interesting story, i was made to go to different floors and different offices to register my complaint, somehow one of the officer accepted my written complaint and said will check. Still there is no responce from them. I am not sure whether my complaint was acknowledged properly or reached the proper person ?. In the mean time i changed my plan to 750 unlimited to be safer side atleast this month. I wont be able to pay that much huge amount for last month bill. Is there any possibility of changing the plan as unlimitted for last month also, so the billing amount will be totally reduced.
There was no initimation or warning from BSNL side to denote my usage limit crossing, this ended with 4 times my normal bill amount. Yes, i accept that there was a immediate need of more usage last month. Another reason is the usage page was down and showing error which made me assume the usage download wrongly. Also once, it showed some very big usage in the mid of same month, hence immediatly complained calling 1500, but the responce was - asking me to wait until i receive bill at the month end, so a complaint can be raised based on the bill.
After getting the bill is what an interesting story, i was made to go to different floors and different offices to register my complaint, somehow one of the officer accepted my written complaint and said will check. Still there is no responce from them. I am not sure whether my complaint was acknowledged properly or reached the proper person ?. In the mean time i changed my plan to 750 unlimited to be safer side atleast this month. I wont be able to pay that much huge amount for last month bill. Is there any possibility of changing the plan as unlimitted for last month also, so the billing amount will be totally reduced.
I was having this experience and I paid my hefty bill after 1.5 years till then I did paper work but nothing affects them. Hence my 2 cents of advice is from now onwards do paper work and keep track of ur download stats.