Just today I received SMS from Vodafone saying that I need to submit my Photo, ID proof and address proof.
Now I am their customer from almost 6years now. And I have already submitted these 3 things 3 times to them.
First time I submitted all documents was when I bought new (orange) SIM card. I purchased SIM from very reputed shop here so mistake is unlikely but lets say they forgot to submit some documents.
After abt 6-12 months, orange/hutch sent me SMS saying documents are incomplete and TRAI requirement. Now this time I went to official Orange/Hutch shop and submitted all 3 again.
But even after that after 6 more months they again sent me SMS saying documents are incomplete and I have to file them in ONE DAY (one day?! what nonsense). This time I was furious, I went to same official Orange/Hutch argued with them but then they said this is last time. I also made sure that this time I xerox the form and make them stamp it as an acknowledgement. (this was in Dec 2006)
But now today again Vodafone sent me SMS saying documents are incomplete and this time they gave me 7 days warning (duh great)
Here is text: Its in Hindi but English and what a polite way, duh again:
Aapke Vodafone prepaid number ki seva jaari rakhne keliye agle 7 dino mein photo,address aur ID proof nazdiki Vodafone Store/Mini Store mein turant jama kare.
Contacting and arguing CC didnt help, all they say is, its TRAI requirement and ask me to go to Vodafone shop and usual stuff. I said this is harassment but nothing is said except sorry for inconvenience.
I asked them what is missing, they had no answer to that.
I am sure eventually I will have to submit the documents again as I have no option. So I am just interested in knowing anybody has faced such problem.
My count: This will be 4th time.
Now I am their customer from almost 6years now. And I have already submitted these 3 things 3 times to them.
First time I submitted all documents was when I bought new (orange) SIM card. I purchased SIM from very reputed shop here so mistake is unlikely but lets say they forgot to submit some documents.
After abt 6-12 months, orange/hutch sent me SMS saying documents are incomplete and TRAI requirement. Now this time I went to official Orange/Hutch shop and submitted all 3 again.
But even after that after 6 more months they again sent me SMS saying documents are incomplete and I have to file them in ONE DAY (one day?! what nonsense). This time I was furious, I went to same official Orange/Hutch argued with them but then they said this is last time. I also made sure that this time I xerox the form and make them stamp it as an acknowledgement. (this was in Dec 2006)
But now today again Vodafone sent me SMS saying documents are incomplete and this time they gave me 7 days warning (duh great)
Here is text: Its in Hindi but English and what a polite way, duh again:
Aapke Vodafone prepaid number ki seva jaari rakhne keliye agle 7 dino mein photo,address aur ID proof nazdiki Vodafone Store/Mini Store mein turant jama kare.
Contacting and arguing CC didnt help, all they say is, its TRAI requirement and ask me to go to Vodafone shop and usual stuff. I said this is harassment but nothing is said except sorry for inconvenience.
I asked them what is missing, they had no answer to that.
I am sure eventually I will have to submit the documents again as I have no option. So I am just interested in knowing anybody has faced such problem.
My count: This will be 4th time.