I had a similar situation here, but the executive there is someone I know and I was able to send my application for plan change through whatsapp to him without wasting time going to exchange.
@cyberswarup Same plan for me as well. I had a talk with LCO today. He told me that BSNL is having some issues with the 999 plan that's why it was not activated.
My exchange said since this is a promotional plan its only applicable for new cutomers :/ For existing customers it might be rolled in a few weeks depending on how these plans perform . Till it gets rolled out the selfcare request will be open it seems.
Maybe it is due to all the plan change requests that even simple request like mine to 1277 is lost in caos. It's 6 days and I am still on the lowest 499 plan.
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