How to Get Airtel's Backend to enable Bridge Mode

[XU32]

Folks,

I see a lot of you have been successful in getting Airtel's Backend to enable the bridge mode on your connections. I have been at it for the past 4 days and I am yet to encounter a knowledgable individual at Airtel's Call Center. I have escalated it to the Nodal email provided and I am hopeful they get this done.; however, I wanted to pick your brains on how you managed to enable the Bridge Mode.

Any advice / guidance is much appreciated.

Thanks

PS: Anyone tried re-flashing the Nokia G-2425G-A? If you have any advice / guidance please DM/PM. Cheers

 

[nishantt6969]

This Nokia G-2425G-A Bridge Mode Problems | Airtel Xstream Broadband might help.

 

[XU32]

@nishantt6969 Thank you for the link; there are no specific steps on how to get Airtel's attention.

 

[Xposed]

Tweet them @AIRTEL presence

 

[imdarkray]

@XU32 Try sending an email to [email protected]
They usually respond in few hours only. This is the only place where you can contact for any tech help.

 

[XU32]

Tweet them @AIRTEL presence

Did multiple times; no response!!

 

[nishantt6969]

@XU32 call 121 from any airtel no, then go talk to an airtel fiber CC, he will definately make it happen, in my case, call came within 2 hours.

 

[XU32]

All,
Thank you for your help and sharing your knowledge. The definitive way to get Airtel's attention is to write to [email protected] and sharing your PPPoE username. The NOC folks called and enabled the Port 4 on my router as a bridge.

 

[XU32]

@XU32 Try sending an email to [email protected]
They usually respond in few hours only. This is the only place where you can contact for any tech help.

@imdarkray
This worked like a charm!! Kudos to you for the suggestion.

 

[GR2]

All,
Thank you for your help and sharing your knowledge. The definitive way to get Airtel's attention is to write to [email protected] and sharing your PPPoE username. The NOC folks called and enabled the Port 4 on my router as a bridge.

It's been 4 hours since i sent the email and haven't gotten any reply yet. When can i expect the reply from them?.