Is there a fair usage policy on Excitel Broadband?

[john_dud]

Already crossed 1TB mark, waiting to see how it goes from here

 

[john_dud]

So they took almost 24 hours to actually acknowledge the email and register the complaint, just received an email with complaint number.

 

[igloo]

Where is that excitel pr rep of this forum?
Also your LCO can fast track this, keep him in loop.

 

[pranav sharma]

i am also thinking of shifting from excitel after my long recharge plan is over , speed is inconsistent now

 

[igloo]

Best decision. ah is overselling too much.
I am also stuck with long recharge.

 

[Aakash Malhotra]

They will probably take a week to send someone out. Also not sure what happened to the other guy whose account for suspend . He didn't post any updates

 

[john_dud]

Interesting observation. They have two terms & conditions pages but the other one isn't directly linked on the home page. One for Delhi region and the other one is generic it seems.

So the Delhi region tnc page has this listed under #5: Terms & Conditions - Excitel
Excitel Broadband reserves the right to end/ suspend/modify the benefit at all times, as well as in specific cases of commercial use, or any fraudulent use.

But there's no mention of this on the current tnc page here, Terms & Conditions | Excitel Broadband

I think the Delhi page is referring to specific offer

My point is they don't mention account suspension in their current terms & conditions.

 

[Jonas]

This isn't commercial usage though, and what's fraudulent usage?

 

[john_dud]

More than 48 hours, no call/emails apart from the acknowledgement email yesterday.

 

[Aakash Malhotra]

considering how shit their customer service is, i doubt you will get any calls or emails. you will have to chase after them.

 

[john_dud]

Shared the ticket details with LCO, they didn't even know about it. Waiting for their response.