Jio didn't disappoint. It is as reliance as reliance gets.

[Dhiraj]

My neighbor applied for a new jio connection yesterday and today the cabling was done. Soon after , engineers came and installed the CPE and the connection is live now. So it took just 2 days to get the connection activated (including the day of application).

My point is, you cannot generalize that the company is bad. Agreed this was the mistake of the sales guy and his manager should intervene and fast forward your refund. But blaming the company as a whole is not right. Now I am not a Jio bhakt but by and large have been happy with their services.

 

[r19]

I have had calls from 'lawyer from supreme court' for modem refund from RCom, Hathway. And box removal from ACT but I can't remember how far it went but recall that they just didn't want to remove box I think I did get those sort of calls at least for money. Thats one reason I don't want to get Hathway or ACT at all again

 

[codwapeace]

My neighbor applied for a new jio connection yesterday and today the cabling was done. Soon after , engineers came and installed the CPE and the connection is live now. So it took just 2 days to get the connection activated (including the day of application).

My point is, you cannot generalize that the company is bad. Agreed this was the mistake of the sales guy and his manager should intervene and fast forward your refund. But blaming the company as a whole is not right. Now I am not a Jio bhakt but by and large have been happy with their services.

You are right, I should blame myself for dealing with these crooks. "Mistakes are mistakes if committed unintentionally." I am not so sure about that here as they are asking me to place the cancellation request. So, it is quite clear what is going on here.

 

[ithehappy]

You know what, most of us those who know Reliance from the early CDMA days, already know what type of company they are. They are that child kidnapper who offer you the sweetest candy to entrap you.

 

[icecool20]

My neighbor applied for a new jio connection yesterday and today the cabling was done. Soon after , engineers came and installed the CPE and the connection is live now. So it took just 2 days to get the connection activated (including the day of application).

My point is, you cannot generalize that the company is bad. Agreed this was the mistake of the sales guy and his manager should intervene and fast forward your refund. But blaming the company as a whole is not right. Now I am not a Jio bhakt but by and large have been happy with their services.

These are not isolated incidents... Go, read on the web, how late Jio is taking to give refunds to customers who cancel their accounts (Obviously for this - you cannot blame the sales persons, right?)
It will be very naive to blame sales persons for this... The sales persons are asked by the management to do this...
What is tragic is, Jio is just starting and when a company does these things in the first few years of its starting operations - you know what you can expect down the line......
If Jio can get away with the institute of eminence tab, even before the institute was built - they can get away with anything...
And, we innocent customers, will be blaming the sales persons - who act like this at the behest of the Management.....

 

[Sudarshan61]

I have had calls from 'lawyer from supreme court' for modem refund from RCom, Hathway. And box removal from ACT but I can't remember how far it went but recall that they just didn't want to remove box I think I did get those sort of calls at least for money. Thats one reason I don't want to get Hathway or ACT at all again

Believe me, non of them were lawyers or even close to such people. Just some odd recovery guy doing their work

 

[bobby_kes]

For my secound connection
on Aug 17th at 11Am they came to take proofs and i transfered amount on spot.

By 2:30Pm they came and installed and at spot it activated.

Within less than 4 hours wiring, installing and connection activated.

Coming to yours it's executive problem. Complaint it to jio care. with that guys name and phone number.

Refunds will take more time. 15to30 days when active connection is disconected. Iam expecting less time for you bcz you didn't got connection.


** main thing we have to look before applying is weather main wiring is done in your area or not. And area is live to give connections.
It's not possible to give connection within two days, if there is no main line is present or your area is not active.

 

[Dhiraj]

These are not isolated incidents... Go, read on the web, how late Jio is taking to give refunds to customers who cancel their accounts (Obviously for this - you cannot blame the sales persons, right?)
It will be very naive to blame sales persons for this... The sales persons are asked by the management to do this...
What is tragic is, Jio is just starting and when a company does these things in the first few years of its starting operations - you know what you can expect down the line......
If Jio can get away with the institute of eminence tab, even before the institute was built - they can get away with anything...
And, we innocent customers, will be blaming the sales persons - who act like this at the behest of the Management.....

So are you implying that management has asked the sales team to go and get everyone on board, even if there's no feasibility to provide the internet? I doubt if that could be true.

Their refund process is automated, as explained by members in this post How to disconnect Reliance Jio Fiber connection and get a refund?

The problem here is that @codwapeace is not even a customer, so fitting in their refund process will be a bit of a hassle but I am sure repeated escalations will help.

 

[Gaurav15]

Well I have recieved a refund, took them a week or so. Earlier I applied for JioFiber, paid money. It took them a few days to install, in the meantime I was reading reviews. Came to know about upload speed cap, called CC and cancelled my connection request, got the refund in a week.

 

[codwapeace]

So are you implying that management has asked the sales team to go and get everyone on board, even if there's no feasibility to provide the internet? I doubt if that could be true.

Their refund process is automated, as explained by members in this post How to disconnect Reliance Jio Fiber connection and get a refund?

The problem here is that @codwapeace is not even a customer, so fitting in their refund process will be a bit of a hassle but I am sure repeated escalations will help.

Sure, it was not a hassle when they took my money and more than that my documents and wasted 3-4 hours of my time. You think it is reasonable to do "repeated" escalations for no fault of mine and multiple levels of faults from them and repeated lying.

I have Taj Mahal to sell to you. Are you interested in putting down a deposit? I will give you possession tomorrow. Only Rs. 2,500 deposit.
Interested?

I am sure "repeated escalations" will help you.