@raj17 I had slow speed, ping issues and down times some months ago. Same issue with my friends who live in the same city, but quite far.
I shown them screenshots of PingPlotter, Trace Route etc., clearly showing issue was not at my end. They still replaced router with an old shit, claimed it will solve it, but all it did was making connection dead for a few days and then finally they replaced it with another shit router.
I had to get TP-Link ONT just because of their trashy replaced router.
Moral of the story: It is useless to complaint. It may create more issues instead.
I shown them screenshots of PingPlotter, Trace Route etc., clearly showing issue was not at my end. They still replaced router with an old shit, claimed it will solve it, but all it did was making connection dead for a few days and then finally they replaced it with another shit router.
I had to get TP-Link ONT just because of their trashy replaced router.
Moral of the story: It is useless to complaint. It may create more issues instead.