Okay. In that case, would the phone line itself also not be down or malfunctioning? That seems to be fine more or less. Anyway, will chase the lineman.
Since you live in a building/society - you can try these
- In case your modem is not connected to the phone line at the first point of entry of the wire into the house, then try disconnecting all phones, and plug in your modem into another socket in the house other than the one generally used. If problem is fixed - then you have a bad connection/line inside your house
- If (1) doesn't work, then try and plug in the ADSL modem directly at the first point of entry of the wire in the house (typically near your switchboard).
- If problem persists, then follow the wire to the junction box (either in the ground floor near the electrical box, or on the terrace), and see if you can identify your wire. This is where you take your linesman's help and ask him to make a new connection.
ADSL problem solving takes patience :speechless: