Hello. I'm struggling with my 8Mbps connection and could use some help. For the last three or four days it has worked for not more than 3-4 minutes at a time, before going down (
ADSL and internet lights on modem-
router do not glow) for maybe 20 minutes or so. Comes back for 3-4 minutes, then goes off again, and so on and so forth. Over the last two days the downtimes have progressively increased. Often stays down for over 40 minutes or more.
When I spoke to a (horrible) MTNL employee at the exchange (Powai) yesterday, he basically attacked me and said it was my fault for having an 8Mbps line since those are not supported more than 1km from the exchange. This does not make sense to me because I've had the 8Mbps plan for over a year and it has worked more or less okay. My house is about 1.4km from the exchange (road distance).
My router is an
Asus N55U. Here are my stats (have only put down the common ones), which I grabbed when the connection last worked, about an hour ago:
Modulation: ADSL2+ (set to automatic)
Annex Mode: Annex M
CRC down: 0
CRC up: 1867
SNR down: 9.3
SNR up: 5.8
Line attenuation down: 35.6
Line attenuation up: 22.5
Date rate up: 2045
Data rate down: 8192
The telephone line works as is it should. Given that the internet connection was more or less fine five days ago, I'm not sure what the problem is. Could it be the router? I don't have a spare one at the moment to check. Also, considering the connection was fine all these months, is there any truth in what the fellow at MTNL said - that switching to 4Mbps will fix it? I mean, if the connection is completely dead for 20-40 minutes at a stretch, will downgrading to 4Mbps change anything?
I've emailed the helpdesk and the selfcare IDs but have – not surprisingly – not heard anything. Before taking this up further with MTNL, I wanted to make sure it's not a router problem. I've tried connecting it to the phone line at the point where it enters the house, and it's the same result.
What is line bonding and is that worth exploring, if distance from the exchange is a factor?
All assistance gratefully received. Thanks in advance.