MTNL browsing issue

[spdtw45india]

You line stats are fine .

Thanks for the reply though its not what I want to hear! If the line is OK then why is my browsing so bad that I have to hotspot off my phone's 3G connection to load pages? Its an intermittent fault - some pages load ok sometimes and not at other times but its there all the time I'm browsing kind of on and off

 

[d5aqoëp]

Thanks for the reply though its not what I want to hear! If the line is OK then why is my browsing so bad that I have to hotspot off my phone's 3G connection to load pages? Its an intermittent fault - some pages load ok sometimes and not at other times but its there all the time I'm browsing kind of on and off

I see that you have obviously not read my reply. I will qoute myself here again.

Are you in Mumbai? Is your IP address range starting with 182.xx ??

This is because MTNL's server hardware (New Alcatel) handling that IP range is misconfigured or downright shitty. It's burst speed for every connection is not configured correctly which results in aggressive throttling of every data stream. Websites think that connection was lost and hence they don't load properly or time out. First rule out any line problem. New modem or will not help you.

If you read VDSL user experience thread, there are few guys talking about the same issue. They all solved their problem by migrating to SOTL server. They had to go to exchange and force the exchange people to change port of their line to SOTL system. There is no other way out really. My neighbor had same problem and we went to exchange and sat with the server team and explained the problem. They said that an engineer from Alcatel (Bangalore) was called in to rectify the problem. But the problem is sporadic and they could not replicate it in front of him. Hence they cannot do anything about it.

But if you are on VDSL, you will have to downgrade back to 8 Mbps ADSL as SOTL system does not handle VDSL traffic.

That is the only reason why browsing experience is horrible. Especially on Wifi.

 

[x720]

He is in Delhi...

 

[spdtw45india]

I see that you have obviously not read my reply. I will qoute myself here again.


That is the only reason why browsing experience is horrible. Especially on Wifi.

Thanks, yes I did read that kind reply that you made earlier in the thread. As you began by asking if I was in Mumbai and had an IP beginning 182 (neither of which apply to me) I was not sure that the rest of it was applicable either. Please clarify.

 

[x720]

Nope. That post isn't applicable to Delhi subs.

Send an email to [email protected] explaining your issues.

 

[spdtw45india]

Nope. That post isn't applicable to Delhi subs.

Send an email to [email protected] explaining your issues.

OK thanks, is that some kind of dedicated MTNL complaints dept?

 

[Mr.cool]

@spdtw45india have you contacted your exchange about the issue?
Its better to complain directly to exchange, complaining to email takes long time.

 

[spdtw45india]

@spdtw45india have you contacted your exchange about the issue?
Its better to complain directly to exchange, complaining to email takes long time.

I have not approached the exchange directly yet, I have emailed the general manager Satish Thandon directly <[email protected]> which usually get a result but weeks later

 

[Mr.cool]

@spdtw45india sending just a email wont help you that much , its better to approach your exchange directly.
They should be able to solve your issue within a day or two .

 

[spdtw45india]

@spdtw45india sending just a email wont help you that much , its better to approach your exchange directly.
They should be able to solve your issue within a day or two .

Yes, I think I'll have to do this but as I have very limited Hindi I'll probably need to get my wife to accompany me for translation purposes and she's not often free in their work hours!