My experience with ACT BB
- Thread starter arunra
- Start date
- Replies 60
- Views 18,720
My experience has been HORRIBLE.
I have been using ACT since last 6 months but now when its time to renew the service --- these guys are absolutely unprofessional - to the point where I have started looking for alternatives.
They claim they have given me a free wifi router at the start of my connection, 6 months ago. I do not have an ack of the same on my copy of the receipt. They claim they made the addition later on.. NOW THAT IS RIDICULOUS. Due to this they wont give me a 1 month free (for paying 6 months together ) and are asking me to pay up for the 7th month.
I have been compelled to look for other alternatives. This is braod day light robbery.
Worst thing is --- it is just impossible to get in touch with the managers or some one with authority. The call center folks are nicely shielding their "managers".
I have been using ACT since last 6 months but now when its time to renew the service --- these guys are absolutely unprofessional - to the point where I have started looking for alternatives.
They claim they have given me a free wifi router at the start of my connection, 6 months ago. I do not have an ack of the same on my copy of the receipt. They claim they made the addition later on.. NOW THAT IS RIDICULOUS. Due to this they wont give me a 1 month free (for paying 6 months together ) and are asking me to pay up for the 7th month.
I have been compelled to look for other alternatives. This is braod day light robbery.
Worst thing is --- it is just impossible to get in touch with the managers or some one with authority. The call center folks are nicely shielding their "managers".
Hello Sir,Karan Bheda said:
We are extremely sorry for the inconvenience. Kindly share your customer ID or contact no. with us so that our team can help you in resolving your issue.
Regards,
ACT Broadband
Hello,
I appreciate your prompt response.
I have sent you a direct message with my details. The subject of the message is "@ your reply on the forum -- bad experience"
Look forward to a speedy resolution.
Regards,
Karan
I appreciate your prompt response.
I have sent you a direct message with my details. The subject of the message is "@ your reply on the forum -- bad experience"
Look forward to a speedy resolution.
Regards,
Karan
Hello Aruna and All,
Yes. The issue has been resolved -- verbally so far. But I dont see any further issues though.
And for the readers ---- I've been an ACT user for last 6+1 months (and renewing it for another 6 months) and I am extremely satisfied with their service. The speed is awesome ..... in case of minor issues---- on calling their call center, the turn around time is relatively quick -- so no issues there too.
Overall, I am quite happy staying with ACT. For the price (Rs.999 for 15Mbps / 40GB) its a good deal --- and Airtel / BSNL are a long way to go ... esp in my area.
I do wish the billing issue that I faced would have been avoided --- but it now has been --- and thats what matters.
Good job ACT.
Cheers,
Karan
Yes. The issue has been resolved -- verbally so far. But I dont see any further issues though.
And for the readers ---- I've been an ACT user for last 6+1 months (and renewing it for another 6 months) and I am extremely satisfied with their service. The speed is awesome ..... in case of minor issues---- on calling their call center, the turn around time is relatively quick -- so no issues there too.
Overall, I am quite happy staying with ACT. For the price (Rs.999 for 15Mbps / 40GB) its a good deal --- and Airtel / BSNL are a long way to go ... esp in my area.
I do wish the billing issue that I faced would have been avoided --- but it now has been --- and thats what matters.
Good job ACT.
Cheers,
Karan
Hello Karan,Karan Bheda said:
Thanks for your feedback. We really appreciate it!!
Warm Regards,
ACT Broadband
28-Dec-2013 - 1325 hrs, IST
Unable to get an IP. Please check if the DHCP server is up at your infrastructure end, ACT BB.
28-Dec-2013 - 1953 hours, IST
Internet is inaccessible even now. When will this get resolved?
Update : spoke to Tech Support Engnr, Manjunath at 2012 hrs, IST and request number, 0001546147 has been registered. Assurance was that the problem would be fixed within 24 business hours. I will update this thread as soon as the issue is resolved.
Unable to get an IP. Please check if the DHCP server is up at your infrastructure end, ACT BB.
28-Dec-2013 - 1953 hours, IST
Internet is inaccessible even now. When will this get resolved?
Update : spoke to Tech Support Engnr, Manjunath at 2012 hrs, IST and request number, 0001546147 has been registered. Assurance was that the problem would be fixed within 24 business hours. I will update this thread as soon as the issue is resolved.
29-Dec-2013, 1549 hours - ACT Broadband - If its gonna be like this, as no support on weekends, then would you be kind enough to reduce bill for these 2 connection non-working days? Internet has become a basic necessity and your team needs to be equipped to handle emergencies on weekends. Giving an excuse that that it would take 24 business hours is not good enough.
