My experience with ACT BB

[arunra]

Status update as of 30-Dec-2013, 1238 hours, IST
Connection is still down and I am unsure what exactly is being done to resolve the problem. Its been almost half a day now and I haven't seen any positive responses so far. Will this issue be resolved today?
Update as on 1301 hours, IST
Hari, the customer service executive confirms that issue would be resolved by 1930 hours, IST today.
Update as on 1323 hours, IST
It looks like issue has been resolved and I am able to browse now. I will keep updating once the issue is completely resolved.

 

[broadband.act]

Status update as of 30-Dec-2013, 1238 hours, IST
Connection is still down and I am unsure what exactly is being done to resolve the problem. Its been almost half a day now and I haven't seen any positive responses so far. Will this issue be resolved today?
Update as on 1301 hours, IST
Hari, the customer service executive confirms that issue would be resolved by 1930 hours, IST today.
Update as on 1323 hours, IST
It looks like issue has been resolved and I am able to browse now. I will keep updating once the issue is completely resolved.

Hello Arun,
Please let us know if you are still facing the problem with your internet connection. We will help you in resolving your issue.
Regards,
ACT Broadband

 

[darkking]

hi ACT,
I just want to know why act has stopped btcache service for torrents from past fwe weeks.
is there any one else who is getting local peering service from act ?

 

[broadband.act]

hi ACT,
I just want to know why act has stopped btcache service for torrents from past fwe weeks.
is there any one else who is getting local peering service from act ?

Hello,
Kindly share your contact details with us so that our team can help you in this regard.
Regards,
ACT Broadband

 

[arunra]

broadband.act - It looks like multiple folks are complaining abt reduction in speeds even before the FUP limit is reached. I have seen 2 complaints so far on Twitter and in this forum. Please try to provide proper QOS taking into consideration the hefty amounts we as subscribers pay for the services.
Status update : 09-Jan-2014 - having speeds only upto 2 Mbps before FUP (119 GB as on this date). Spoke to Manjunath @ 1843 hrs and he confirmed that there is no issue at ACT's end.@2145 hrs, Gilani confirms that the complaint has been escalated to the back-end tech team and requests me to wait for 30 mins, logout and then login to check for speeds.
https://www.speedtest.net/my-result/3219502718
Status update as of 10-Jan-2014, 0823 hours, IST
https://www.speedtest.net/my-result/3220689231
Situation remains the same even at 1004, IST.
https://www.speedtest.net/my-result/3220820372
broadband.act - If the issue is not resolved, do not expect me to pay the cost of the plan at the end of the month. I want a discount on the payments as this issue has been there for the past 2 days.
broadband.act - If you want example of first-class customer service, look at Airtel.
https://twitter.com/rajuarun/status/421509350444642305

 

[broadband.act]

broadband.act - It looks like multiple folks are complaining abt reduction in speeds even before the FUP limit is reached. I have seen 2 complaints so far on Twitter and in this forum. Please try to provide proper QOS taking into consideration the hefty amounts we as subscribers pay for the services.
Status update : 09-Jan-2014 - having speeds only upto 2 Mbps before FUP (119 GB as on this date). Spoke to Manjunath @ 1843 hrs and he confirmed that there is no issue at ACT's end.@2145 hrs, Gilani confirms that the complaint has been escalated to the back-end tech team and requests me to wait for 30 mins, logout and then login to check for speeds.
https://www.speedtest.net/my-result/3219502718
Status update as of 10-Jan-2014, 0823 hours, IST
https://www.speedtest.net/my-result/3220689231
Situation remains the same even at 1004, IST.
https://www.speedtest.net/my-result/3220820372
broadband.act - If the issue is not resolved, do not expect me to pay the cost of the plan at the end of the month. I want a discount on the payments as this issue has been there for the past 2 days.
broadband.act - If you want example of first-class customer service, look at Airtel.
https://twitter.com/rajuarun/status/421509350444642305

Hello Arun,
We apologize for the inconvenience. We have already forwarded the complaint to the top management of the concerned department. They will shortly get in touch with you. We assure you that the issue will get resolved on HIGH PRIORITY.
Regards,
ACT Broadband

 

---

[arunra]

Unfortunately, even after 7 hrs, issue is unresolved. Apologies accepted, but when are you gonna solve the issue?https://www.speedtest.net/my-result/3222523876
Update as of 0839 hours, IST - 11-Jan-2014
Issue still persists. I don't know what to say, @broadband.act.
https://www.speedtest.net/my-result/3223277318
Issue still unresolved as of 11-Jan-14, 1937 hours.
https://www.speedtest.net/my-result/3224059567
@broadband.act - Still would you keep apologizing or is the name ACT only for the broadband or would you really act?
Update as of 12-Jan-14, 0707 hours, IST
Issue unresolved
https://www.speedtest.net/my-result/3225347899

Hello Arun,
We apologize for the inconvenience. We have already forwarded the complaint to the top management of the concerned department. They will shortly get in touch with you. We assure you that the issue will get resolved on HIGH PRIORITY.
Regards,
ACT Broadband

broadband.act - It's been more than a day now. When are you planning to resolve my issue? You said HIGH PRIORITY. I doubt it.
Status Update : 12-Jan-14, 1249 hours
Spoke to Rupa of ACT Cust Care who reqstd me to send a screenshot of bandwidth usage. Sent the screenshot from ACT's own portal which shows that I have used less bandwidth than the allowed FUP limit. Awaiting resolution.
12-Jan-14 - Status Update as of 1426 hrs, IST
I get an update from Tech Sup Engr, Ganga that I have rchd my FUP limit, hence the downgrade in speed. ACT's own portal page shows that I am still left with 36GB of bandwidth within FUP limit.

 

[uberjon]

Time to look at another provider?

 

[arunra]

@ubrejon - I don't wanna be hasty as this is the first time I am facing a problem. Agreed that ACT BB have been a snail in making things work, but from Nov 2013 till now, service has been top-notch except for the occasional lengthy downtime.
Issue has finally been resolved today at 1753 hours, IST.

 

[gopichandpai]

@arunra-so the problem was at ACT end? They counted your FUP wrong?