My experience with ACT BB

[broadband.act]

@ACT Broadband - When are you expanding your network in Munnekolala? I can see ppl within 2 blocks from my apartment using ACT. I want to take a new connection. This is in Manjunatha Layout, Munnekolala, Marathahalli Post.

Hi Arun,
Thanks for showing keen interest in ACT Broadband. Kindly share your complete postal address and contact number with us so that our team can get in touch with you after checking the feasibility of our services in your area.
Regards,
ACT Broadband

 

[arunra]

I have PMed my complete address to you, [color=#ff0000;]broadband.act[/color]

 

[broadband.act]

I have PMed my complete address to you, [color=#ff0000;]broadband.act[/color]

Hi Arun,
We are extremely sorry to say this that currently we don't have feasibility in your area. We assure you that we will soon extend our services to your area. We will keep you updated about the same. Please feel free to get in touch with us on 080 4284 0000 or write to us at [email protected] if you have any other queries.
Warm Regards,
ACT Broadband

 

[Shiva]

MY CASE IS OPEN SINCE 5 DAYS. I DON'T HAVE INTERNET SINCE SATURDAY AND ACT BORADBAND JUST LIES ABOUT EVERYTHING.
MY CASE NUMBER IS 0001843229.

 

[broadband.act]

MY CASE IS OPEN SINCE 5 DAYS. I DON'T HAVE INTERNET SINCE SATURDAY AND ACT BORADBAND JUST LIES ABOUT EVERYTHING.
MY CASE NUMBER IS 0001843229.

Hi Shiva,
We apologize for the inconvenience. Thanks for sharing the issue and other details with us. We will forward the issue to the concerned team and they will shortly get in touch with you. We assure you that the issue will get resolved ASAP.
Regards,
ACT Broadband

 

[broadband.act]

MY CASE IS OPEN SINCE 5 DAYS. I DON'T HAVE INTERNET SINCE SATURDAY AND ACT BORADBAND JUST LIES ABOUT EVERYTHING.
MY CASE NUMBER IS 0001843229.

Hello Shiva,
The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on 080 4284 0000 or write to us at [email protected] if you have any other queries. Thank you for your cooperation.
Warm Regards,
ACT Broadband

 

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[prashanttewari]

I was referred by a friend for the broadband connection on 16th March 2014.I got a call immediately that a technician will come to place in 4 hrs for other formalities.
No one came on that day till evening so I called again on next day then day after that and again the day after that....since then I have been calling 2 times everyday but no response, calling CC I get a reply that "Our sales team will get back to you...".
This is the height of unprofessional ism and lethargic service. I guess there CC center is completely useless every time I call they will take my complete details and ask me to wait... then nothing happens so I call again and the same scene is repeated after calling like 50 times some guy from CC gave me a request no : 1287648, So after getting I called again today and to my horror no update or proper response(besides "Our sales team will get back to you..."). I even dropped number of mails to [email protected] but again no response.
Seriously horrible service

Prashant

 

[broadband.act]

I was referred by a friend for the broadband connection on 16th March 2014.I got a call immediately that a technician will come to place in 4 hrs for other formalities.
No one came on that day till evening so I called again on next day then day after that and again the day after that....since then I have been calling 2 times everyday but no response, calling CC I get a reply that "Our sales team will get back to you...".
This is the height of unprofessional ism and lethargic service. I guess there CC center is completely useless every time I call they will take my complete details and ask me to wait... then nothing happens so I call again and the same scene is repeated after calling like 50 times some guy from CC gave me a request no : 1287648, So after getting I called again today and to my horror no update or proper response(besides "Our sales team will get back to you..."). I even dropped number of mails to [email protected] but again no response.
Seriously horrible service

Prashant

Hi Prashant,
We apologize for the inconvenience. Kindly inbox us your contact number so that our team can help you in resolving the issue. We assure you that the issue will get resolved ASAP.
Regards,
ACT Broadband

 

[prashanttewari]

Hi Prashant,
We apologize for the inconvenience. Kindly inbox us your contact number so that our team can help you in resolving the issue. We assure you that the issue will get resolved ASAP.
Regards,
ACT Broadband

Hi My contact number is 8880351132, I have also mailed to "[email protected]" with subject "new connection annoyance", hoping my plea will be heard.

 

[maddyathavale]

Hello Sir,
We are extremely sorry for the inconvenience. Kindly share your customer ID or contact no. with us so that our team can help you in resolving your issue.
Regards,
ACT Broadband

Are you available in pune?