My experience with ACT BB

[arunra]

@gopichanpai - Yes, mate. The FUP was calculated wrongly by ACT BB.

 

[gopichandpai]

That is not good. I hope ACT fixes the glitch soon so that others don't suffer due to early FUP issue.

 

[uberjon]

Agreed that ACT BB have been a snail in making things work, but from Nov 2013 till now, service has been top-notch except for the occasional lengthy downtime.

Ocassional lengthy downtime? How long are we talking about? And have you been with them since Nov 2013? That's not a very long time.On the other hand, I admit that you can't beat ACT's price for the speed+data that they provide. Really. :clap: :Boy Thumbs Up:

 

[nik263]

Hello. I applied for a connection last week, got it connected yesterday evening... Due to some technical reason my user name and password did not get generated, but the technician who came to connect the fiber to device (MR Shiva Kumar ) helped escalate internally and ensured that i got the login credentials, and finally got it yesterday at 10:30 PM
I would also like to thank MR balaji (sales rep) for following up and ensuring that i got connection as per his commitment (within 7 days)
There where few minor false commitments given by electrician and the line man (who said the network eng. would visit in next few hours on sat, but he showed up on Monday/similar with the line man)

 

[arunra]

uberjon - Appreciating when the service is good and constructive criticism when the service is bad is what I believe in.

 

[uberjon]

h34r:

 

[nik263]

was wondering... what speeds and ping do you get after crossing the FUP?.. would it be as horrible as airtel 4G or... a decent speed to browse?
Does act have some thing similar to smart bytes like in Airtel?

 

[arunra]

@nik263 - That depends on what plan you are in. I get 2 Mbps post FUP limit.

 

[arunra]

Broadband not working since 1230 hours, IST today in Munnekolala area. Tweet has been fed.
https://twitter.com/vmwarun/statuses/425887017281388544
Complaint has been raised. https://twitter.com/vmwarun/statuses/425903044857839616

 

[arunra]

Internet is down from 0730 hours, IST today. I am unsure what seems to be the problem with ACT BB for the past 2 days. It doesn't seem to work constantly.
Tweet posted on ACT BB twitter feed : https://twitter.com/vmwarun/statuses/426172335284957185