mgcarley
Founder, Hayai Broadband
Thanks, for the quick reply Mgcarley.
1. That's exactly how I am running it right now. I am letting my dual band router handle the PPPoE dialing but the thing is now I have to run my router for just 1 device. My other pc has been out of commission for sometime now. Although its a workaround for people having routers like myself, ideally I would want to plug the ethernet cable directly into my pc.People generally don't go out & buy a router just so that they can use their net connection right.
1. Based on the information provided, I assumed you had more than 1 active computer.
I will explain the 2nd reason why-->When I use dial-up on their pc & get login error & login fails for some reason an error code/specific no. is generated which on calling SSV is asked for, but when I let my router handle PPPoE I dont get that error "number" essentially the error is that broadband modem is experiencing connectivity issues, which doesn't provide any insight.
Basically it is a case of SSV wanting the error code to solve the complaint, very lame I know.
Not really. Without error codes and detailed information, diagnostics are pretty hard, otherwise for all the tech support person knows, your network card driver actually might be foobar. How is he supposed to guess over the phone?
Regarding the raspppoe.sys driver from vista I have already tried that & I get different errors such as 797, 633. SSV technician who visited my house didn't know how to do it either & instead said that my pc was faulty can u believe that!
Yes, I can believe that. Over the past 2.5 years, I've heard all sorts of horror stories about tech support from ISPs in India.
This pppoe issue is really old & on googling I find that to this date people r still facing this problem, some solutions r listed but they don't work for everybody.Its hit or miss.
I've noticed this as well, although for my home I have multiple devices connected to a router, so I don't have to worry about PPPoE or anything.
2. I understand that speeds depend on the server I am downloading from, but shouldn't the "total" available speed/bandwidth of simultaneous multiple downloads add upto the plan speed. Shouldn't atleast one server of the many that I tried downloading from give the proper speed. I mean it could be traffic shaping or sneaky FUP implementation.
Probably neither. It could just be congestion or a combination of other factors including but not limited to TCP/IP overheads.
3. Do u mean the coating of the cable coming to my house has been damaged & water is leaking into it & shortcuiting the cable.
Or it could be some other cable between SSV and you - it's hard to say. All I know is that I've personally witnessed some rather shocking installations all over India, so I would hardly be surprised if there wasn't an issue somewhere.
By the way what is the network switch connected to i.e. other than the user pc's & routers, how/from where does the switch get its internet connectivity from? Sorry, not a network expert but curious how the whole thing works.
It will connect to another piece of equipment probably at SSVs office, or may go in to some street-side cabinet or fiber pit somewhere to be joined on to SSV's main infrastructure and from there go to SSVs office - depends how SSV has it's network set up in your area.
I suspected the same about packet loss but I have seen in the past with other ISPs that many times technicians would just patch up the exposed cables which is only a temporary fix.
I've seen that too. It's quite mortifying.
I guess my major concern is not getting speeds that I have paid in advance for. Really sometimes I don't even get half the speeds.
Another thing I have noticed is that SSV is using a couple of miniature 8 port switches of which all the ports are being used.
Could network congestion because of maximum users on switch cause reduced speeds or is it just traffic shaping?
It's unlikely that traffic shaping is being implemented on normal HTTP downloads, and most normal switches are not capable of it, either, but it could be being done at the office of either SSV or Fivenet on all their giant routers.
On the other hand, if you're talking about torrents it's hard to say, because that also depends on the quality of the connections at the other end, too - worse still if those users are all abroad and you happen to be trying to download at the busiest times of the day.
I have a connection in NZ which runs at "line speed" which means "I get whatever I get based on the condition of the network at any given time" - so sometimes I might get 2mbit/s to the USA, other times I might get 15mbit/s to the USA depending on the time of day. My ISP doesn't do any traffic shaping or artificial limiting at all - so long as I pay for my data usage, they're happy. However, I'm sure that if I were able to get an "unlimited connection" then the situation may be vastly different.
The best test you could run would be to try pulling something down from filehippo.com or microsoft.com and seeing what speed you get. If you can get about 180kbit/s on a 1.5mbit/s connection, you're doing exceedingly well, and if you're concerned about your ISP performing traffic shaping, try the glasnost test.
1. That's exactly how I am running it right now. I am letting my dual band router handle the PPPoE dialing but the thing is now I have to run my router for just 1 device. My other pc has been out of commission for sometime now. Although its a workaround for people having routers like myself, ideally I would want to plug the ethernet cable directly into my pc.People generally don't go out & buy a router just so that they can use their net connection right.
1. Based on the information provided, I assumed you had more than 1 active computer.
I will explain the 2nd reason why-->When I use dial-up on their pc & get login error & login fails for some reason an error code/specific no. is generated which on calling SSV is asked for, but when I let my router handle PPPoE I dont get that error "number" essentially the error is that broadband modem is experiencing connectivity issues, which doesn't provide any insight.
Basically it is a case of SSV wanting the error code to solve the complaint, very lame I know.
Not really. Without error codes and detailed information, diagnostics are pretty hard, otherwise for all the tech support person knows, your network card driver actually might be foobar. How is he supposed to guess over the phone?
Regarding the raspppoe.sys driver from vista I have already tried that & I get different errors such as 797, 633. SSV technician who visited my house didn't know how to do it either & instead said that my pc was faulty can u believe that!
Yes, I can believe that. Over the past 2.5 years, I've heard all sorts of horror stories about tech support from ISPs in India.
This pppoe issue is really old & on googling I find that to this date people r still facing this problem, some solutions r listed but they don't work for everybody.Its hit or miss.
I've noticed this as well, although for my home I have multiple devices connected to a router, so I don't have to worry about PPPoE or anything.
2. I understand that speeds depend on the server I am downloading from, but shouldn't the "total" available speed/bandwidth of simultaneous multiple downloads add upto the plan speed. Shouldn't atleast one server of the many that I tried downloading from give the proper speed. I mean it could be traffic shaping or sneaky FUP implementation.
Probably neither. It could just be congestion or a combination of other factors including but not limited to TCP/IP overheads.
3. Do u mean the coating of the cable coming to my house has been damaged & water is leaking into it & shortcuiting the cable.
Or it could be some other cable between SSV and you - it's hard to say. All I know is that I've personally witnessed some rather shocking installations all over India, so I would hardly be surprised if there wasn't an issue somewhere.
By the way what is the network switch connected to i.e. other than the user pc's & routers, how/from where does the switch get its internet connectivity from? Sorry, not a network expert but curious how the whole thing works.
It will connect to another piece of equipment probably at SSVs office, or may go in to some street-side cabinet or fiber pit somewhere to be joined on to SSV's main infrastructure and from there go to SSVs office - depends how SSV has it's network set up in your area.
I suspected the same about packet loss but I have seen in the past with other ISPs that many times technicians would just patch up the exposed cables which is only a temporary fix.
I've seen that too. It's quite mortifying.
I guess my major concern is not getting speeds that I have paid in advance for. Really sometimes I don't even get half the speeds.
Another thing I have noticed is that SSV is using a couple of miniature 8 port switches of which all the ports are being used.
Could network congestion because of maximum users on switch cause reduced speeds or is it just traffic shaping?
It's unlikely that traffic shaping is being implemented on normal HTTP downloads, and most normal switches are not capable of it, either, but it could be being done at the office of either SSV or Fivenet on all their giant routers.
On the other hand, if you're talking about torrents it's hard to say, because that also depends on the quality of the connections at the other end, too - worse still if those users are all abroad and you happen to be trying to download at the busiest times of the day.
I have a connection in NZ which runs at "line speed" which means "I get whatever I get based on the condition of the network at any given time" - so sometimes I might get 2mbit/s to the USA, other times I might get 15mbit/s to the USA depending on the time of day. My ISP doesn't do any traffic shaping or artificial limiting at all - so long as I pay for my data usage, they're happy. However, I'm sure that if I were able to get an "unlimited connection" then the situation may be vastly different.
The best test you could run would be to try pulling something down from filehippo.com or microsoft.com and seeing what speed you get. If you can get about 180kbit/s on a 1.5mbit/s connection, you're doing exceedingly well, and if you're concerned about your ISP performing traffic shaping, try the glasnost test.
