In a series of initiatives that started rolling out last week, our new customer support armed with additional personnel have a new toll-free number – 000 8008 522 008. If you missed this announcement earlier, we request all of you to make a note of the same and look forward to your feedback on the service.
Also, in a first across the consumer device landscape, all service related issues till date that have faced delays or have been pending for longer than 15 working days in our support centres will automatically get a 3 month extension on their warranty for their
OnePlus One in India. And just to make things sweeter, all future
smartphones from our stable will follow this service guarantee. Do note that in case of a disagreement on those applicable to receiving this service, a final call will be taken by OnePlus. As an added incentive for our earliest patrons, all customers from India who purchased the OnePlus One from our global portal prior to the India launch will also be eligible for this service.
