Poor speed with BSNL on 4mbps plan

[manugupta10]

Hey guys i have been using BSNL for a while, i am using 999 unlimited 4mbps plan.

The problem is that i have never got speeds higher than 2mbps, even when using at night. I always get about ~1.7mbps.

If you are facing similar issue please let me know.

 

[Deleted member 10390]

Post your modem stats here.

 

[manugupta10]

It shows downstream rate of 1999kbps, is it the cause of poor speed?

 

[Sushubh]

Yup. You would not get more than 1999kbps as a result. File a complaint with BSNL Appellate Authority or directly to PGPortal.

 

[Deleted member 10390]

Yes. You are capped at 2 Mbps by BSNL. Ask them to fix it.

 

[ViK619]

It shows downstream rate of 1999kbps, is it the cause of poor speed?

Hello were you able to get it fixed? I have the exact problem, wish to know what to do?
Thanks.

 

[Deleted member 10390]

@ViK619 , there is nothing you can do. Talk to someone helpful at exchange.

 

[ViK619]

@ViK619 , there is nothing you can do. Talk to someone helpful at exchange.

There is no one helpful at the exchange. Already contacted them many times. Just a bunch of illiterates with no technical knowledge. My landline was dead for 2 months, it got fixed last Saturday, since then my broadband has been capped at 2mbps, it was fine earlier. While the line has max attainable speed of ~24 mbps.
On contacting the exchange they say, "Net chal to raha hai, sabko itna hi speed milta hai." It was then I figured there is no point even explaining anything to them.

@Ouch @meetdilip Do you have email addresses of top BSNL officials/authorities. I need to shoot them an email explaining the issue. May be they might help.

Thanks.

 

[Sushubh]

Start with Nodal Authority.
Then Appellate Authority.
Then PGPortal.

 

[ViK619]

The problem is they take note of the complaint when registered, the hard part is explaining them the actual problem.
For them if net/landline is working everything is fine, then they don't listen to anything else (since ZERO technical knowledge) and I get SMS'es that your complaint has been resolved, while it isn;t.

@Ouch Will contact them all at once.

Thanks/