Problems with Vodafone India

[Sushubh]

if a customer is abusive... a customer care representative should just say that we cannot continue this conversation. have a nice day. abusing back is not really the best way to respond.personal opinion of course...but i am sure none of the call center operator would ALLOW their employees to be abusive to the people calling in.call center jobs are thankless jobs. if you abuse the caller, you are generally fired.

 

[smartbuddy_82]

^^^You are generally "fired", thats in the US. But yes, if a customer is abusive the executive has to say "Sir, I request you to use professional language or I will have to end this call". Under no circumstances a Executive can be abusive to the customer.Service industry works on basic principle that "Customer is the king".

 

[Sushubh]

i am not sure what the rules are in big call centers in india like Convergys or Daksh... but i am sure companies like amazon.com and microsoft would not take an call center employee in india abusing any of their international/national callers.

 

[smartbuddy_82]

^^^Not just MS or Amazon, but even small US companies would not tolerate call center employee to be abusive, as americans are very fond of the phrase "I will Sue you!" It happens only in India that you can get off with such things.

 

[AvidWatcher]

Susubh and Imranais: Both of you are right. No doubts about that.My point was and is: Why do we have to abuse telemarketers? We should be firing their employers, if at all you cannot control your temper or rather write a strong letter to the Hutchison Essar Department, providing details of the DSA. None of these telemarketing agents having any pleasure troubling you.I agree that the telemarketer in question should have warned professionally, before hanging up.No offence meant to anyone here.

 

[Sushubh]

umm we just love to argue on this forum... nothing personal about it.

 

[venkz]

these telemarketing people should be treated the way they were punished in the movie Traffic Signal :rofl:

 

[venkz]

I just happened to log in to My Vodafone micro-site in vodafone.in... I am very much sure now that the company that Vodafone had given the contract to build the website has done a big-time screwup! The image quality in the site is bad... The navigation is sick ( u got to click a 10x10 pixel graphic to go to a section). I think Vodafone could have seriously waited for the website to be completely developed before the brand name change!

 

[skorpio1]

well,looks like the whole brand change was rushed and its not looking very good on the site as well as elsewhereThe red is too garish on a comp screen,although it may look good in print.But hey my Hutch bill for 18th of this month is finally up there and it not too bad

 

[skorpio1]

But haven't you guys ever sent ACT DND to 111?i never get any calls from HUTCH telemrketers,just banks and creditcards and such crap.Are they hutch guys?How come they call from Non Hutch landlines?