Recently at the beginning of this month, a website stopped loading. I thought it was temporarily down and will start working soon. After a day passed I realised something was wrong and used another network to check and the site was loading fine. So I complained via selfcare.
But the complaint was forwarded to LCO and I had to explain the issue and the complaint was escalated to BSNL. Took about 19 days to fix it.
Glad you had yours fixed. In my case, I'm already on 1460. The error was ERROR_CONNECTION_RESET which indicated DPI host name based blocking. Apps like goodbyedpi scrambles the host header and it works instantly without changing mtu.
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