Reliance Jio Fiber Wi-Fi Mesh

[prkoparkar]

I did reset. When connected via Lan to main router wifi led shows green. As soon as I disconnect Lan (which is a normal procedure to configure wifi extender) wifi led goes red.

 

[prkoparkar]

Today I took both mesh extenders to reliance Jio service center is reliance mall. They replaced one of the mesh extender as they had only 1 in stock.
But the replaced mesh extender is also having same issue. Will visit again tomorrow. One of their service person told that these mesh extenders do have issues and hence they have stopped recommending the same. Let's see what happens tomorrow.

 

[prkoparkar]

I suspect that recent update to main jio router (r2.9 dated 5th Feb 21) is causing the issue for mesh extenders. Anybody else is using jio mesh extenders? Are you facing issue? Started recently?

 

[prkoparkar]

Today after much shouting on twitter, Jio team came again and they could connect to a wise guy from Mumbai backend team. He did things from backend (resetting main router, reconnecting, and configuring mesh etc....) and problem is SOLVED. So far both mesh extenders are working fine. Like suspected it was never a device issue but the issue from backend.
Jio guy told me that when firmware update happens on main router, if it encounters any problem then such issue can happen. That can be the reason, though not sure, as I started getting issue after recent firmware update on main router dated 5th Feb.

 

[bhupeshdogra]

Jio mesh is peculiar support modal purchased it 1 month back . After working for 1 month 3 days back it power led bacome yellow which implies device is starting its not getting turned green. Niether its getting reset. Raised to jio customer care they sent engineer, he is not able to provide any support @prkoparkar at which place you are able to take device replacement since here in Noida service engg. Do not have anu clue

 

[prkoparkar]

I am from Pune. Took device to nearby jio service center which is in nearby reliance mall. Search for Jio service center in your area.

 

[bhupeshdogra]

@prkoparkar can you share the address. There are multiple jio service centers here not able freeze who can support confusion between mobile center vs fiber center

 

[prkoparkar]

I could find few as below in Noida. Not sure which one is for jiofiber.
Sector 80
A Block, 109-V, Sector 80, Near TCS office 201305

Plot no.E 34, Sector-8, Noida 201301

B-1 / E-26 , MOHAN COOPERATIVE INDUSTRIAL ESTATE MATHURA ROAD 110044

Go to jio.com and look for support - service centers

 

[bhupeshdogra]

Thanks @prkoparkar sitting at sec 80 service center ETA given in 30-40 min they will revert looks like this device comes under door to door service.

 

[prkoparkar]

If you have purchased through local Jio team, it will come under door to door service. If you have bought online from Jio store website, visiting service center is required.
There is in generic confusion on who is responsible for service.