Over the course of past two decades or so I have seen multiple broadband providers in Chennai but I guess You broadband takes the award for being the worst of the lost by far. Let me recount my experiences,
Since my BSNL was pretty slow (only 512Kbbps) , I decided to try out You broadband and booked it online and kept getting prompt calls from You broadband and i was pretty satisfied by level of enthusiasm to get a new broadband to give a new broadband connection and I took a 3 month plan with 155GB in FUP and this was two weeks ago. Little did I known what was in store for me,
a) Normally broadband does not work in the first week after connection but in my case , my broadband did not work in the first hour of connection itself with the network cable disconnected symbol. After calling multiple people and explaning , they finally said that the Ethernet repeater in a nearby flat was turned off and hence there was no connection and it will be proper from now.
Okay fine.
b ) This only 20 hours or so the Broadband worked. The very next day the broadband disconnected and I used to keep getting connection every one or two hours per day. Note not disconnection for one or two hours but connection for one or two hours
c) Called CC and all the people who installed and here is next next round of of torture starts. First all the people who installed my connection refused to take my call but they would pick up if I call from other numbers and give some lame excuse or act surprised. Customer care has these tree standard words to give,
" We apologize deeply".
"We apologize very deeply"
"We apologize even more deeply"
and after some 24 hours , I will get a SMS saying that issue is fixed and I had to call and re-new my complaint.
d) Off-late they don't close my complaint but keep it open and say the above statements.
e) Once I got a message saying that Cable is down and it will work via SMS but it never worked before (or) after
I understand 10% downtime per day (even that is not acceptable) but I seem to have 90% downtime with no response and is just a waste of Rs:4000 which i paid. I could have just burned that money since it is all the same.
Hence for any one thinking of You broadband services in velechery , i have one advice. Run away (or) just take a one month connection so You can throw out You after one month (Pun intentional)
Since my BSNL was pretty slow (only 512Kbbps) , I decided to try out You broadband and booked it online and kept getting prompt calls from You broadband and i was pretty satisfied by level of enthusiasm to get a new broadband to give a new broadband connection and I took a 3 month plan with 155GB in FUP and this was two weeks ago. Little did I known what was in store for me,
a) Normally broadband does not work in the first week after connection but in my case , my broadband did not work in the first hour of connection itself with the network cable disconnected symbol. After calling multiple people and explaning , they finally said that the Ethernet repeater in a nearby flat was turned off and hence there was no connection and it will be proper from now.
Okay fine.
b ) This only 20 hours or so the Broadband worked. The very next day the broadband disconnected and I used to keep getting connection every one or two hours per day. Note not disconnection for one or two hours but connection for one or two hours
c) Called CC and all the people who installed and here is next next round of of torture starts. First all the people who installed my connection refused to take my call but they would pick up if I call from other numbers and give some lame excuse or act surprised. Customer care has these tree standard words to give,
" We apologize deeply".
"We apologize very deeply"
"We apologize even more deeply"
and after some 24 hours , I will get a SMS saying that issue is fixed and I had to call and re-new my complaint.
d) Off-late they don't close my complaint but keep it open and say the above statements.
e) Once I got a message saying that Cable is down and it will work via SMS but it never worked before (or) after
I understand 10% downtime per day (even that is not acceptable) but I seem to have 90% downtime with no response and is just a waste of Rs:4000 which i paid. I could have just burned that money since it is all the same.
Hence for any one thinking of You broadband services in velechery , i have one advice. Run away (or) just take a one month connection so You can throw out You after one month (Pun intentional)
