nasreen_banu : Chat request accepted:
nasreen_banu : good afternoon
nasreen_banu : how may I assist you?
ME : Hello, Today I noticed that my 2 days are deducted, can u explain why?
ME :File has been uploaded:sssss.JPG
nasreen_banu : plesae note that if 150mb has been used per day, 1 day will be deducted from the validity.
ME : u there?
nasreen_banu : and for 25mb abouve 150mb another day will be deducted
ME : Fine, tell me when did I exceed my 150 MB limit?
nasreen_banu : ie., for 175mb 2 days will be deducted.
ME : see the attachment I uploaded just now, and tell me when did I exceed my limit?
nasreen_banu : ok, please be online.
ME : u there?
nasreen_banu : is this your username - ************
ME : yes it is
nasreen_banu : ok, kindly stay online, I\'ll check for the complete log in details and revert to you.
ME : ok
nasreen_banu : I\'m checking with the details, please be online for some more time.
ME : ok
nasreen_banu : I\'m really sorry to put you on such long hold, I need to check with the concerned team now, as there is an issue.hence I request you to kindly bear with me.
ME : ok
nasreen_banu : thank you.
ME : no problem
nasreen_banu : I have made a complaint to the concerned team reagarding your query, and I\'ll give you a complaint number.
ME : comeon...your team will do nothing, you better know that. My 2 days will not be refunded right?
nasreen_banu : ourtechnical team has assured that they will resolve this issue and Your caseid is 2167742
ME : Atleast give me a logical answer that where did my limit exceed?
nasreen_banu : we need to check with the sessions
nasreen_banu : since you have continued from 9PM to 12.00
nasreen_banu : there is an issue in calculating the bytes used.
nasreen_banu : hence we hae forwarded this case to the technical team
nasreen_banu : they will resolve this issue
nasreen_banu : and if the limit is not exceeded
nasreen_banu : the 2days will be addedd back to your account.
ME : yes thats right, but I used 148.41 MB and I think its less than 150 MB. Correct me if I am wrong?
nasreen_banu : sir this is where the issue is, as you have continued from 9 to 12 we erally need to check if the bytes used is 148 or more than this
nasreen_banu : did you get my point sir?
ME : u there?
nasreen_banu : yes sir, did you receive my message?
ME : no
nasreen_banu : as you have continued from 9 to 12 we erally need to check if the bytes used is 148 or more than this
nasreen_banu : this is the issue.
nasreen_banu : so the technical team need to check
nasreen_banu : and revert to us.
ME : oh my god, that means the stats we see in our account isn\'t correct?
nasreen_banu : it is correct sir.
nasreen_banu : i your case
nasreen_banu : since there is an extension
nasreen_banu : we need to check
nasreen_banu : because we calculate the MB limit
nasreen_banu : only from 8AM to 10PM
nasreen_banu : since you have extended from 9 to 12PM
ME : so if I login from 21:00 Hrs to 23:00 Hrs will it calculate from 21:00 Hrs to 23:00 or from 21:00 Hrs to 22:00?
nasreen_banu : we need to calculate the bytes used from 9 to 10
ME : so it wont calculate 10 pm to 11 pm even if I dont log out?
nasreen_banu : from 10PM to 8AM the download limit is not calculated.
nasreen_banu : the limit of 150MB is applied only for the time mentioned above.
ME : there you are, so why you guys are calculating 9 pm to 12 am in my case?
nasreen_banu : yes sir, that is the issue.
ME : how can someone download 148 MB in just 1 hour in the 48 kbps pack?
nasreen_banu : we need to check the bytes used from 9 to 10
nasreen_banu : also note that you have logged in other timings also.
nasreen_banu : that is in the day time.
ME : hardly 50 MB can be transfered at 48 kbps pack
nasreen_banu : hence the bytes used differs
nasreen_banu : yes sir,
nasreen_banu : we need to check
nasreen_banu : we will calculate it and revert to you
nasreen_banu : our technical team will surely assist in this regard.
ME : that means there is a flaw in your software ?
nasreen_banu : we request you to kindly bear with us in he inetrim.
nasreen_banu : not a flaw sir, in other words, there may a small issue.
nasreen_banu : but if the error has been detected
nasreen_banu : we will surely replace the lost days
nasreen_banu : in your account
ME : what if the error cannot be deducted? Will I lost my 2 days?
nasreen_banu : we will surely see where the error is
nasreen_banu : that is the reason we have forwarded
nasreen_banu : to the technical team
nasreen_banu : they will be able to calculate the bytes used separately
nasreen_banu : and will revert to us.
ME : ok fine, when can I expect it to be rectified?
nasreen_banu : we forwarded your request now, and it will be done within 2 days time.
ME : By that time I will end my validity
nasreen_banu : this will be rectified within the validity period
ME : also you guys will not give me any temporary renewal meanwhile. right?
nasreen_banu : if this issue is not resolved till your validity period then we will give temporary extension
ME : Accordng to the stats, My validity will expire tomorrow so do I ahve to wait till you guys rectify the error? and if it does not get rectified within tomorrow my
business will get runied.
nasreen_banu : ok, kindly stay online
ME : ok
nasreen_banu : and it will be done today.
nasreen_banu : we have made a request to the team to give a temporary extension to your validity period
nasreen_banu : the issue will be verified within this validity period.
ME : are you sure?
nasreen_banu : yes sir.
ME : ok, I will wait till it gets rectified. thanx for the assistance
nasreen_banu : Thank you
nasreen_banu : Have a nice day.
[/b]
