I requested for a new Tikona broadband connection. I choose Tikona because there were no other internet service providers in my area in Bangalore. So I my connection paying Rs. 2805
The speed was tested by the service man that made the installation. I was able to use my connection for a few days. The speed wasn't good but I was fine with whatever worked.
After a few days, I was hardly able to use the network. I had to make numerous calls to the customer care. They always provided some random reason. The network used to work sometimes when I got like really angry at the customer care, Else mostly never worked at all!!
The customer care guys are worse. They have no idea of what the customer needs. They always say some other network provider has cut Tikona’s cables by a mistake. Seriously !! So finally I decided to say Good-Bye to this network after failing all attempts.
Now i made two attempts of disconnection. I called by the customer care and asked them to disconnect. They also had given me a disconnection ID. Hence I assumed the disconnection was done. However, I keep getting bills month after month and each month an increased bill. I ignored those.
Now I get a call from an Advocate from Delhi. She was arrogant and her tone was really really bad. She warned me at any cost I will have to clear my bills with fine else the consequences will be bad. And also I had to appear to court in Delhi. I did not understand why I have to visit a Delhi court when I had taken a connection in Bangalore and the Tikona head office is in Mumbai.
I thought it could be a fake call and ignored. However, I now get a notice from an advocate to my house address. I believe that the company is really only trying to make money and cheat customers. This is my worst experience ever for trusting a service.
Now I will had to see how to deal with this never ending problem though I have hardly used any service at all! TIKONA makes your life HELL