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please go to any other provider than tikona, you might have Rajjnet or oodoo in pallikaranai. check it out. My experience is still worse than yours. its continuing for past 6 months.
please go to any other provider than tikona, you might have Rajjnet or oodoo in pallikaranai. check it out. My experience is still worse than yours. its continuing for past 6 months.
BEWARE OF TIKONA FRAUD MODEL !
Hi Victims of Tikona Fraud Model :
I intend to share this for the future fellow victims of TIKONA. If you have taken TIKONA you have already stepped into the TRAP. Tikona has a hardened fraud model to extort from it departing customers.
If you are going for a disconnection please note the below points :
1. Raise disconnection request well ahead 1 month of your bill-cycle end date.(though TRAI directs disconnection within 7 days/ but who cares for TRAI when even TRAI doesn’t care)
2. Speed Post written mail(hard copy, signed) to mumbai-Tikona headoffice (I am not sure how much a electronic mail is held valid in court)
3. Send the same signed mail in FAX to TIKONA(keep the fax receipt)
4. Obviously you will send electronic mail request for disconnection ( but they won’t respond & confirm to that in anyway)
5. Understand the actual trap now: Disconnection in Tikona does not mean deactivation of your user-id. And Tikona mentions that it can charge you on your user-id after disconnection based on further usage. Now How will you deny further Usage & prove non-usage ? Very Tough !
6. Hence only option (if you want prove non-usage in court) – Return the Tikona Device asap before the end of your bill-cycle
7. Now this is the tough part : Customer Care will talk all the non-sense things, will irritate you infinite times, and tell you all the false stories (like device is free/tikona doesn’t collect device/transfer the connection); DO NOT & DO NOT TRUST THE CUSTOMER CARE.
8. YOU NEED TO RETURN THE DEVICE AND COLLECT RECEIPT IN TIKONA LETTERPAD with dates before the end of bill-cycle, Keep photo id proof of the device collector.
9. Mail the soft-copy of the receipt to TIKONA again, and ask them to disconnect & deactivate.
10. After this happens, and after another 3-4 calls + 2 weeks you might receive FULL & FINAL settlement letter from TIKONA.
11. For me I fought hard for 20 days, posted in all consumer forums, and gone mad by no-response stand + false promises from customer care. The customer care will never ever confirm your request on mail. So do not trust whatever they say.
12. I have learned from the trend that the customer care is well trained & instructed to exactly follow the FRAUD/TRAPPING MODEL, it can not happen by mistake or by chance.
13. After all this also if one gets a Fraud bill, one can atleast raise a case against TIKONA, instead of TIKONA scaring the INDIAN citizens with all cheat advocate calls from the INDIAN CAPITAL DELHI.
14. So gist -> Speed Post Mail+Fax+email -> Return Device before end of bill cycle -> Keep receipt+collector ID+video(if you can) -> post in consumer forums -> Fight with customer care -> BLAME YOURSELF FOR TAKING TIKONA WITHOUT SEEING REVIEW
Regards,
4 years ago, I was a victim of Tikona. They collected 3850 through advocate by threatening over phone. And even after the scumbag advocate received my payment confirmation to Tikona, he didn't send me confirmation of the settlement. I had to personally drag my ass from Noida to Gurgaon in that sweltering summer to the court to get it sorted out.
I believe since there is no law for canceling the operating license of fraud ISPs, since this is India, and we only invent laws and regulations after the damages are already done, mostly when things become globally visible issues; the best we can to DIRECTLY DAMAGE these scumbags is by spreading the message to as many people as we can. Not as a duty, but as a responsibility as a good Samaritan.
We should all post about our issue and explanation to social networks, random review websites and news articles etc. No matter how unclear the impact may seem, I believe several people will see such comments and reconsider taking it. We can't make sudden or drastic or even steady changes to such legal loopholes like these, but we can change people's outlook one micro-percent at a time.
Good job, Anurag_04, you got smart and you set the example after getting hurt. But sadly most consumers just stay down after being pummeled to the ground by such annoyances and don't learn any lesson nor do they care. Guess not many of us know what the Butterfly effect is. How far the consequences of our actions go.