Tikona Broadband is the absolute worst

[Sagnik Pal]

Hi All,

I had booked a Tikona broadband connection on 28th May 2016.
However Tikona representatives were not able to provide the internet connection as promised & a request was made to disconnect the connection on same day through email.
I received online request number 1-4098269758 on 28th May from Tikona customer care.
In subsequent days, I received call from customer care who confirmed that the refund is being processed & that cheque would be couriered within 15-20 days.

However till date (50 days are over) the refund has not been provided.
When I call customer care to get any update, after they hear my concern they are disconnecting the call.

So far I have written to [email protected]; [email protected]; [email protected] (Tikona CEO). But therr is mostly no response or response is awaited from them.

I see on Internet that lot of people have faced issues related to pathetic service from Tikona.
Wondering if anyone here had similar issues related to refund.
If yes, how did you get it resolved.

Regards,
Sagnik Pal

 

[Sushubh]

Try sending a complaint letter to appellate by speed post. Mails to appellate authority at Reliance were being sent to their regular customer care. I managed to get a call from a higher up person by sending a printer letter by speed post.

 

[Sagnik Pal]

Okay!!

 

[Tikona Customer care]

Dear Subscriber,

Greetings from Tikona.

We have noted your post. In order to assist you further, we would require your registered contact number or Tikona User ID details.

We have assigned a reference number # TIKJUL168 to your case.

Regards,

Tikona Care

 

[mca.sunilsingla]

Tikona Ko paise Dene se accha hai kuan/well mein faink do.
You are being the worst internet service provider. I am facing issues daily but i have not much energy to complaint every day. No permanent solution given by any of your engineers. But from last couple of days your internet on and off every 2-3 minute. I try to connect with customer care but no one attend the call even after 20 minutes. This is not acceptable. I am mailing you guys from my phone hotspot. i bear some loss due to your connectivity. Thodi Sharm Khao. I am totally upset, if you guys not able to provide service please disconnect my internet. Be shameful

 

[Tikona Customer care]

Dear Subscriber,


This is a gentle reminder to follow-up on your concern listed on July 18, 2016.

Request you to share details in order for us to assist/resolve your concern.


Regards,
Tikona Care

 

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[Tikona Customer care]

Dear Subscriber,

Greetings from Tikona.

We have not received your information for us to take it forward. We now request you to share your detail on our official site by mentioning the reference number in the subject line.

Regards,

Tikona Care

 

[sunilkk]

I am facing the same problem ,when I was fed up with their services I sent closure of service mail to them but they continue to send the bills even after that. Now they are continuously following for the payment. Kindly help. Never subscribe to TIKONA BROADBAND..

 

[sunilkk]

I am facing the same problem. Even after request for disconnection they keep on sending the bills and follow up. Now they have sent a notice to me to pay the bill though I had written email to close the connection. any one can help in this matter

 

[volcano619]

Just call CC and tell them and send them the copy of your mail,see if that fixes anything..