That's exactly the time since I've been facing low speeds too. Good to know.
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YOU Broadband's horrible routing causing high latency and slow speeds. (Pune)
- Thread starter D@rekills4
- Start date
- Replies 165
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D@rekills4
Newbie
Mine has been shit since the last two weeks. On 200 MBPS plan I get 500 KB/s download speed on most sites. Less than 100 KB/s on others.
So the problems seem to predate the surge in work-from-home situations. Is there any background activity anyone knows of?
@MeanMachine the issue relates to packet drops/losses after their OLT. Can you do a trace route to Google DNS ie. 8.8.8.8? I'd like to compare. Anyway, I called them up again and the woman took down a complaint but when I used the IVR for a resolution date there was nothing. I think..and this is only suspicion on my part..that YBB's staff are on leave or WFH or possibly even laid off as they are Vodafone/VIL subsidiary.
PS - I called up the call centre and gave the guy at the other end a piece of my mind after he asked me if I had changed the password
I told him I want to speak to a network engg and not him or some manager because they aren't technical enough to understand what I am saying. I asked him point blank - Given VIL's situation, is youbroadband shutting down? Have you laid off people? Why isn't a complaint taken seriously previous experience says they would resolve it in 2 days max. I was angry..and told him I have other BB connections and if this continues I will not renew my connection in May and prefer to go with Airtel and TSBB that offer unlimited data. Hopefully that makes these idiots see some sense. I also said I have no grief with the call centre people but with the NOC guys who seem to think every thing is normal Bloody ass*****!!
PS - I called up the call centre and gave the guy at the other end a piece of my mind after he asked me if I had changed the password
I told him I want to speak to a network engg and not him or some manager because they aren't technical enough to understand what I am saying. I asked him point blank - Given VIL's situation, is youbroadband shutting down? Have you laid off people? Why isn't a complaint taken seriously previous experience says they would resolve it in 2 days max. I was angry..and told him I have other BB connections and if this continues I will not renew my connection in May and prefer to go with Airtel and TSBB that offer unlimited data. Hopefully that makes these idiots see some sense. I also said I have no grief with the call centre people but with the NOC guys who seem to think every thing is normal Bloody ass*****!!
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@MeanMachine the issue relates to packet drops/losses after their OLT. Can you do a trace route to Google DNS ie. 8.8.8.8? I'd like to compare. Anyway, I called them up again and the woman took down a complaint but when I used the IVR for a resolution date there was nothing. I think..and this is only suspicion on my part..that YBB's staff are on leave or WFH or possibly even laid off as they are Vodafone/VIL subsidiary.
PS - I called up the call centre and gave the guy at the other end a piece of my mind after he asked me if I had changed the password
Speed fine at 10:40 AM, speed will drop to 2-3 Mbps after 12PM
Mine seems to be the worst of the lot!
@MeanMachine if your timeout is at the very first hop then it's a problem. Better speak to You Broadband and contact them at customercare at youbroadband.co.in with the screenshots. Otherwise they wont take you seriously. The call centre is useless.
As per the latest status my speeds to their Mumbai server have gone up from 30 Mbps to >200 which it was previously. So obviously they have done something. However the trace route still times out at 1-2 intermediate hops to Google DNS. There are packet losses too. GRRRRRR!!!
PS - The latest trace route at 12:20 pm IST shows this:
1 100.69.0.1 1.358 ms 1.726 ms 1.235 ms
2 203.187.215.1 5.660 ms 6.898 ms 7.820 ms
3 203.187.215.78 3.522 ms 3.695 ms 3.996 ms
4 203.187.215.77 7.687 ms 5.962 ms 5.646 ms
5 203.187.215.58 8.152 ms 7.542 ms 7.416 ms
6 209.85.175.108 270.036 ms 265.241 ms 275.379 ms
7 108.170.248.161 65.454 ms
108.170.248.193 35.258 ms *
8 209.85.246.5 40.090 ms 40.419 ms
209.85.241.227 212.409 ms
9 8.8.8.8 196.465 ms 193.682 ms 196.560 ms
See the ping time going to a ridiculous 196.56 ms?!
As per the latest status my speeds to their Mumbai server have gone up from 30 Mbps to >200 which it was previously. So obviously they have done something. However the trace route still times out at 1-2 intermediate hops to Google DNS. There are packet losses too. GRRRRRR!!!
PS - The latest trace route at 12:20 pm IST shows this:
1 100.69.0.1 1.358 ms 1.726 ms 1.235 ms
2 203.187.215.1 5.660 ms 6.898 ms 7.820 ms
3 203.187.215.78 3.522 ms 3.695 ms 3.996 ms
4 203.187.215.77 7.687 ms 5.962 ms 5.646 ms
5 203.187.215.58 8.152 ms 7.542 ms 7.416 ms
6 209.85.175.108 270.036 ms 265.241 ms 275.379 ms
7 108.170.248.161 65.454 ms
108.170.248.193 35.258 ms *
8 209.85.246.5 40.090 ms 40.419 ms
209.85.241.227 212.409 ms
9 8.8.8.8 196.465 ms 193.682 ms 196.560 ms
See the ping time going to a ridiculous 196.56 ms?!
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