ACT BB IS FRAUD BB

[nick4you]

Hi,

I have got a new Act BB connection on 22/08/2013.

Acc No :412315

I have been clearly told by Marketing executive Mr Ramachandra that my connection is a post-paid and I have confirmed it more than thrice. I have the document which says its a post-paid connection.

Now , all of a sudden within 10 days i get to know that ACT has changed my post paid plan to pre-paid and i am asked to pay advance rental for next month.

My question here is who has authorised ACT BB to change my plan from POST PAID to PRE-PAID....even if it was done i was never kept informed about it!!!!

I have raised several complaints but those never fall to their deaf ears....Nodal Officer Kiran Kumar from Act BB has been as dumb as he can be!!! He called up on a early sunday morning as to y i had posted my complaint!!! Now when i explained him the scenario, he never turned up again!!!

Well Marketing exec Ramachandra is cheating ppl saying false committments and just making them pay money and even many a times connection is not even provided!!!

I want to stop this non sense from ACT BB who are spreading like a Virus. Through this forum i want to say dont buy Act bb iF u want to waste ur money ,then pls donate to charity rather than these crap frauds !!!

 

[armaan_99]

Strange... Do not remember if I am on pre or post but the service like 20 Mbps on 15 Mbps plan with 50GB FUP is keeping me happy.

 

[broadband.act]

Hi,

I have got a new Act BB connection on 22/08/2013.

Acc No :412315

I have been clearly told by Marketing executive Mr Ramachandra that my connection is a post-paid and I have confirmed it more than thrice. I have the document which says its a post-paid connection.

Now , all of a sudden within 10 days i get to know that ACT has changed my post paid plan to pre-paid and i am asked to pay advance rental for next month.

My question here is who has authorised ACT BB to change my plan from POST PAID to PRE-PAID....even if it was done i was never kept informed about it!!!!

I have raised several complaints but those never fall to their deaf ears....Nodal Officer Kiran Kumar from Act BB has been as dumb as he can be!!! He called up on a early sunday morning as to y i had posted my complaint!!! Now when i explained him the scenario, he never turned up again!!!

Well Marketing exec Ramachandra is cheating ppl saying false committments and just making them pay money and even many a times connection is not even provided!!!

I want to stop this non sense from ACT BB who are spreading like a Virus. Through this forum i want to say dont buy Act bb iF u want to waste ur money ,then pls donate to charity rather than these crap frauds !!!

Hello,We apologize for the issue you are facing.Thanks for sharing your issue and account no.with us. We will surely look into the matter and we will forward our request to the concerned department. Our team will get in touch with you ASAP. We will make sure that the problem will get resolved at the earliest.Regards,ACT Broadband

 

[broadband.act]

Hello,We apologize for the issue you are facing.Thanks for sharing your issue and account no.with us. We will surely look into the matter and we will forward our request to the concerned department. Our team will get in touch with you ASAP. We will make sure that the problem will get resolved at the earliest.Regards,ACT Broadband

Hello,The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on 080 4284 0000 or write to us at [email protected] if you have any queries. Thank you for your cooperation.Warm Regards,ACT Broadband

 

[guyaborad]

man act broabdband is fast and looking at no people turning over saying nothing after ACTS reply I am guessing people are getting their concerns addressed. so @Nick4U please do explain what happened , everybody loves a fairy tale which ends well..... did it ??

 

[nick4you]

hi Guyaborad
well ACT BB may get phd in lying if there was 1 ....my concern is not addressed every 1 from sales person to nodal officer are big time liers ...only fake committment!!
my only concern is when connection is not working for over a week ,and since its a pre-paid connection how do i trust and make payment in advance for next month???
Also, act bb payment gateway doesnt work!!! I raised several complaints no one bothered and now they posted reply that query is resolved,
i have not even got a single call or email from act bb addressing to my concern...even nodal officer has not replied to my email....
its a fake thing that they post saying my problem is addressed, while its still pending!!!

 

[nick4you]

Hello,The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on 080 4284 0000 or write to us at [email protected] if you have any queries. Thank you for your cooperation.Warm Regards,ACT Broadband

NO MY CONCERN IS NOT ADDRESSED!!DON'T TRY TO FOOL AROUND.... STILL ACT BB IS DEMANDING ME PAYMENT OF AND NOT SENT ANY MAIL CONFIRMATION THAT MY CONNECTION IS DE-ACTIVATED AND NO AMOUNT PENDING!!! SEND A MAIL TO MY REGISTERED MAIL ID ,I WILL CLOSE THIS COMPLAINT!!!
DONT TRY TO FOOL AROUND BY REPLYING CONCERN IS ADDRESSED!!!
NO MY CONCERN IS NOT ADDRESSED!!DON'T TRY TO FOOL AROUND.... STILL ACT BB IS DEMANDING ME PAYMENT OF AND NOT SENT ANY MAIL CONFIRMATION THAT MY CONNECTION IS DE-ACTIVATED AND NO AMOUNT PENDING!!! SEND A MAIL TO MY REGISTERED MAIL ID ,I WILL CLOSE THIS COMPLAINT!!!DONT TRY TO FOOL AROUND BY REPLYING CONCERN IS ADDRESSED!!!