ACT broadband in Chennai

getting 22 down and 21 up. Can any body tell me how to view the usage, I am unable to login to portal.acttv.in for viewing the details. ACT team needs to work 24x7 it is ridiculous to observe that they have business hrs as 0900 hrs to 2100 hrs. where as people use 24x7 how will they able to respond to queries.
 
ACT is having server issues. Speeds are down.
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4.76/0.37mbps

EDIT: Speeds back to normal.
 
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@uberjon, May I trouble you again to do the below ping and traceroute for me. thanks!

tracert vodafone.de
tracert warwicknet.com

ping vodafone.de
ping warwicknet.com
 


No problem man.
Code:
C:\>ping vodafone.de

Pinging vodafone.de [139.7.147.52] with 32 bytes of data:
Reply from 139.7.147.52: bytes=32 time=298ms TTL=106
Reply from 139.7.147.52: bytes=32 time=301ms TTL=106
Reply from 139.7.147.52: bytes=32 time=298ms TTL=106
Reply from 139.7.147.52: bytes=32 time=298ms TTL=106

Ping statistics for 139.7.147.52:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 298ms, Maximum = 301ms, Average = 298ms

Code:
C:\>tracert vodafone.de

Tracing route to vodafone.de [139.7.147.52]
over a maximum of 30 hops:

1  3 ms  <1 ms  1 ms  192.168.1.1
2  2 ms  1 ms  1 ms  106.51.0.1
3  2 ms  1 ms  1 ms  115.112.8.41.STATIC-Chennai.vsnl.net.in [115.112.8.41]
4  27 ms  27 ms  28 ms  172.31.16.173
5  39 ms  62 ms  29 ms  ix-0-100.tcore2.MLV-Mumbai.as6453.net [180.87.39.25]
6  258 ms  263 ms  262 ms  if-2-2.tcore1.MLV-Mumbai.as6453.net [180.87.38.1]
7  314 ms  *  299 ms  if-9-5.tcore1.WYN-Marseille.as6453.net [80.231.217.17]
8  285 ms  286 ms  290 ms  if-8-1600.tcore1.PYE-Paris.as6453.net [80.231.217.6]
9  282 ms  288 ms  293 ms  80.231.154.86
10  285 ms  283 ms  278 ms  prs-bb2-link.telia.net [62.115.138.138]
11  283 ms  280 ms  280 ms  ffm-bb2-link.telia.net [213.155.132.155]
12  285 ms  285 ms  284 ms  ffm-b11-link.telia.net [62.115.137.177]
13  282 ms  286 ms  274 ms  vodafone-ic-144552-ffm-b11.c.telia.net [80.239.193.218]
14  291 ms  290 ms  303 ms  188.111.128.85
15  304 ms  298 ms  304 ms  92.79.230.14
16  294 ms  291 ms  291 ms  alarm.vodafone.de [139.7.147.52]
17  296 ms  298 ms  297 ms  alarm.vodafone.de [139.7.147.52]
18  291 ms  295 ms  296 ms  alarm.vodafone.de [139.7.147.52]

Trace complete.
Code:
C:\>ping warwicknet.com

Pinging warwicknet.com [94.125.132.15] with 32 bytes of data:
Reply from 94.125.132.15: bytes=32 time=284ms TTL=50
Reply from 94.125.132.15: bytes=32 time=290ms TTL=50
Reply from 94.125.132.15: bytes=32 time=287ms TTL=50
Reply from 94.125.132.15: bytes=32 time=291ms TTL=50

Ping statistics for 94.125.132.15:
  Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
  Minimum = 284ms, Maximum = 291ms, Average = 288ms
Code:
C:\>tracert warwicknet.com

Tracing route to warwicknet.com [94.125.132.15]
over a maximum of 30 hops:

1  1 ms  <1 ms  <1 ms  192.168.1.1
2  2 ms  1 ms  1 ms  106.51.0.1
3  50 ms  1 ms  1 ms  115.112.8.33.STATIC-Chennai.vsnl.net.in [115.112.8.33]
4  37 ms  28 ms  26 ms  172.31.16.173
5  28 ms  27 ms  28 ms  ix-0-100.tcore2.MLV-Mumbai.as6453.net [180.87.39.25]
6  *  *  275 ms  if-2-2.tcore1.MLV-Mumbai.as6453.net [180.87.38.1]
7  *  *  *  Request timed out.
8  *  *  *  Request timed out.
9  284 ms  287 ms  287 ms  if-2-2.tcore1.PVU-Paris.as6453.net [80.231.154.17]
10  279 ms  279 ms  281 ms  ae-7.r04.parsfr01.fr.bb.gin.ntt.net [129.250.8.1]
11  289 ms  299 ms  290 ms  ae-8.r23.londen03.uk.bb.gin.ntt.net [129.250.6.206]
12  289 ms  284 ms  283 ms  ae-2.r02.londen03.uk.bb.gin.ntt.net [129.250.5.41]
13  286 ms  286 ms  284 ms  83.217.238.114
14  281 ms  282 ms  280 ms  gi0-251.uwsp-bgp1.warwick.net.uk [94.125.133.209]
15  286 ms  285 ms  285 ms  uwsp-webdev1.warwicknet.com [94.125.132.15]

Trace complete.

Issues with the European servers? This might help -> Act Fibernet European Pings Problem • ACT Fibernet
 
Received this email from ACT today
---------
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MAY THIS WORLD CUP EXCEED YOUR EXPECTATIONS, NOT YOUR FUP!

We are nearing the end. Two epic battles to go and finally, the big, ruthless war at MCG. The end might also be here for your FUP – 3 matches and just as many GB left perhaps!

But we won’t let your roar die down. ACT is fully resetting your FUP tonight for FREE!

While the whole country is shouting “WeWon’tGiveItBack”, we at ACT thought we’d #GiveItBack – FUP that is!

Enjoy and have the best finale to an amazing World Cup!




Warm Regards,

ACT Fibernet
 
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