i sent a request today. got this...
This is to inform you that your concern has been noted. At the outset,
we apologize for the inconvenience faced by you. Please be informed that
in order to ensure you enhanced services, we are upgrading our system
from 10th July to 19th July. Due to this, there will be a delay in
processing your request. The time frame committed is the maximum that it
will take to process the request. Rest assured, we will attempt to
resolve it at the earliest.