Airtel Connection trouble.

[rohan-04]

On the 29th of August i applied for airtel broadband.When i called the CC to ask weather it is available in my area,later i get a call saying it is available and they have no problem.The following events take place.30th-Collection of Documents and the 1k.31st-They lay an underground cable from the box to a DP in my building.1st-3rd=Nothing.Then on 3rd evening i get a call form an Engg saying,"The line coming to you is damaged and it will take 4-5 days to fix,if not we will refund the money."I wanted to know if anybody else had a similar problem and also i wanted to know,if i should cancel the connection and wait for bsnl to announce their new plans as i have a working connection and it is quite good.

 

[ranjitbhar]

Rohan I suggest that you wait for the 3-4 days time they have asked to fix the problem, consider yourself lucky that they are putting a new line and DP box for you.Here in my building I am the only one who has an airtel connections as I know the adjacent building owner who has the line and he allowed a single line to be pulled to my flat, but now for any new connections in our building the airtel rep said that until we can get 3-4 more new connections applications from our building they will not give get a connections as they would have put up a DP box and do some digging for our building.BTW I also had BSNL connection earlier but sadly its not that gr8, during day-times the speeds drop a lot and if you have problems with BSNL broadband then god help you.

 

[rohan-04]

Hmmm,ok but the guy who callled did not seem to confident about weather he could fix it.But i will wait

 

[agantuk]

Wait before you take any decision. If they have said it, they will definitely lay the lines. Atleast they have the courtesy of telling things now rather than after installation.

 

[Sushubh]

oh yeah. airtel is 'definitely' worth the wait. with bsnl you would end up waiting for ever to get support. this is a one time hassle. and you should wait.

 

[rohan-04]

Yeah i just hope that after the fix the line is strong and dosent keep disconnecting..:notallowed:

 

---

[Sushubh]

heh. airtel has to fix problems within 4 working hours on a working day. if the problem is reoccuring, you can complain and kick some serious ass.

 

[rohan-04]

Well today is friday,no one has come from airtel or even called,so i called CC and they told me it will be done by 7th. So lets see mabe by the end of the day.

 

[raj1402]

thats a rare to see in airtel even if they didnt have line in ur area they just linstall new line for me they gave connection in a day

 

[rohan-04]

Yeah i called the Engg again today said he will come 2m and finish the work....