aviral sangal
Senior
amish are you on advance rental plan??
Airtel Digital TV DTH MYTH/FRAUD offers
- Thread starter amish
- Start date
- Replies 166
- Views 50,731
aviral sangal
Senior
I am on 12 months advance rental plan ultra pack ...earlier they refused to upgrade to new ultra pack but now they have started to do so...now i have loads of channels 
So they cheated me today again!
Someone from their sales department called me. (without me contacting them for any offers EVER in last 2 years or so)
He tells me that they will give me Hitz movie pack for 9 months for FREE and after 9 months they will charge 2Rs per day.
So I said - "ok if there is no charge for 9 months then activate it"
So far so good.
Suddenly after 4-5 hours I got SMS that 299Rs has been deducted!
Clearly completely misleading information given (even after me being very specific that activate only if no charge)
I had to rush to call to get plan deactivated. So the CC guy said - "ok plan is cancelled." (got immediate SMS too)
But wait, its not the end! He did not say that 299Rs will be refunded.
So I asked him - "is money refunded?"
He said - "sir money is already deducted because plan was activated!"
NON-SENSE!
So I had to speak in bit of stern voice! - "u activate the plan by giving misleading information and then now u dont want to refund money?"
So he said - "ok i will apply for refund - but it will be refunded only after verification with sales guy!!"
AGAIN NON-SENSE!
So I said - "what if sales guy will lie that i agreed to pay!"
So he gave usual reply - "that is the process and i will get a call from them"
Anyway so after about an hour I got a call from some other guy.
He asks me to give my DTH subscriber number!!!
I wonder why he wanted number when he already knew subscriber number and he had called on my "registered phone number"
Weird, so I told him - "I dont have number by heart - I am outside. And you have called me, you should have my number."
Luckily he did not push for subscriber number (In my mind I thought he will use it as excuse to deny me refund!)
But he still tried one last attempt to not to refund money. He said - "sir you said yes thats why package was activated"
But I denied it - i told him that i had said - "activate only if no charge"
So finally he said - "ok refund is approved"
What more - he said bit bluntly - "refund will be processed in N* hours - to baar baar call na kare!!"
*Dont remember how many hours he said
Someone from their sales department called me. (without me contacting them for any offers EVER in last 2 years or so)
He tells me that they will give me Hitz movie pack for 9 months for FREE and after 9 months they will charge 2Rs per day.
So I said - "ok if there is no charge for 9 months then activate it"
So far so good.
Suddenly after 4-5 hours I got SMS that 299Rs has been deducted!
Clearly completely misleading information given (even after me being very specific that activate only if no charge)
I had to rush to call to get plan deactivated. So the CC guy said - "ok plan is cancelled." (got immediate SMS too)
But wait, its not the end! He did not say that 299Rs will be refunded.
So I asked him - "is money refunded?"
He said - "sir money is already deducted because plan was activated!"
NON-SENSE!
So I had to speak in bit of stern voice! - "u activate the plan by giving misleading information and then now u dont want to refund money?"
So he said - "ok i will apply for refund - but it will be refunded only after verification with sales guy!!"
AGAIN NON-SENSE!
So I said - "what if sales guy will lie that i agreed to pay!"
So he gave usual reply - "that is the process and i will get a call from them"
Anyway so after about an hour I got a call from some other guy.
He asks me to give my DTH subscriber number!!!
I wonder why he wanted number when he already knew subscriber number and he had called on my "registered phone number"
Weird, so I told him - "I dont have number by heart - I am outside. And you have called me, you should have my number."
Luckily he did not push for subscriber number (In my mind I thought he will use it as excuse to deny me refund!)
But he still tried one last attempt to not to refund money. He said - "sir you said yes thats why package was activated"
But I denied it - i told him that i had said - "activate only if no charge"
So finally he said - "ok refund is approved"
What more - he said bit bluntly - "refund will be processed in N* hours - to baar baar call na kare!!"
*Dont remember how many hours he said
kramkumar
Newbie
Similar thing happened to me. I was on SD connection, few months back one of their executive called me and insisting me to go for HD+ set top box. I clearly said, I am not keen on HD channels since mostly we watch Tamil channels at home. There is no Tamil HD channel at that time. I upgraded to HD + and two months 18 HD channels were available for free. After two months I deactivated HD channels. Airtel executives used to call me regularly to add HD channels, I politely refused. Recently I saw few HD channels in my TV, I was surprised. I called up CC, they said their back-end team activated 10 HD channels at the cost of Rs.100 per month, without even informing me. Also customers having HD+ box should subscribe for atleast 2 HD channels. I asked him then in that case he should activate 2 channels, why 10 ? I asked him to return back my SD box and take back HD box. I wanted immediate discontinuation of all HD channels, but it can not be done before one month. I really irritated, and decided to throw Airtel box out of my house. I have about Rs.500 balance in my account. I am planning for Tata Sky, once my airtel balance is nil.
Finally they refunded me 299Rs! Another guy called yesterday and again asked same thing - what was issue etc.
I was like, "hello everything was told, just yesterday to your CC (twice)". So that made it 3rd time!
Anyway. unnecessary waste of time and money (phone calls)
I was like, "hello everything was told, just yesterday to your CC (twice)". So that made it 3rd time!
Anyway. unnecessary waste of time and money (phone calls)
So fraud continues!!
Instead of refunding 299Rs they refunded 297Rs.
Possible reason? They refunded pro-rate basis.
But I am not going to ask them to refund 2Rs. Because if I ask for 2Rs they might do something else!
Instead of refunding 299Rs they refunded 297Rs.
Possible reason? They refunded pro-rate basis.
But I am not going to ask them to refund 2Rs. Because if I ask for 2Rs they might do something else!
They should have refunded Rs: 300! anyway better e-mail them to activate digital 
