BSNL Broadband: Modem restarting every few minutes!

[wolf2009]

LOL LOL LOL!

So its working for you now?

They had replaced my wiring and put thick cabling all underground in our colony about a year ago to avoid exactly these kind of frequent complaints... but I guess beyond/outside our colony the wiring is still vulnerable...

yeah hopefully its working fine now:thumbsup:
yeah we don't have those underground wires yet here in CHD..

 

[rishiraj36]

i m also facing same problems complained to bsnl but the idiots are calling back and asking to log on and check still problem remains as it is i have decided that i will never give up complaining and at last lodge a written complaint in my current session i had restarted the connection about 15 times in 1 hour bloody f#$@*#ng BSNLm*******d, BH*****D bsnl wasting our hard earned money

 

[ravikum]

Hello,I have got bsnl broadband connection a week back.It has been continuously getting disconnected for every few minutes.Though it shows that internet is connected in the windows task bar, no sites open after a few minutes of connecting the internet.So, i understand that internet is disconnecting for every few minutes.Whatever i do, i cannot reconnect the internet.I have to restart my system to connect internet again.i have set the hang before idle time to 'never'.I have also set thunderbird to check for new emails every one minute.I am using DNA-A211-I modemI have contacted the BSNL exchange people.They asked me to check for viruses.I have checked the system and all hard drives, operating system with latest version of avast anti virus.I didnt find any viruses.I live in andhra pradesh.Please help me.I am very very very frustrated.Please check the details of my modem.let me know if you would like to know more info.--------------Here are the details:Statistics -- ADSLMode: ADSL2+ Line Coding: Trellis On Status: No Defect Link Power State: L0 Downstream Upstream SNR Margin (dB): 33.5 29.2 Attenuation (dB): 9.0 1.8 Output Power (dBm): 10.3 0.0 Attainable Rate (Kbps): 27688 876 Rate (Kbps): 2044 507 MSGc (number of bytes in overhead channel message): 64 37 B (number of bytes in Mux Data Frame): 14 26 M (number of Mux Data Frames in FEC Data Frame): 1 2 T (Mux Data Frames over sync bytes): 4 1 R (number of check bytes in FEC Data Frame): 16 10 S (ratio of FEC over PMD Data Frame length): 0.2309 3.2821 L (number of bits in PMD Data Frame): 1074 156 D (interleaver depth): 128 8 Delay (msec): 7 6 Super Frames: 60127 57125 Super Frame Errors: 0 0 RS Words: 16835798 1182830 RS Correctable Errors: 0 0 RS Uncorrectable Errors: 0 N/A HEC Errors: 0 0 OCD Errors: 0 0 LCD Errors: 0 0 Total Cells: 4681622 836978 Data Cells: 121645 15800 Bit Errors: 0 0 Total ES: 0 0 Total SES: 0 0 Total UAS: 16 0

 

[sankalpit]

Post the screenshot of your modem's system log page after connection hangs. Don't use BSNL DNS. In your modem enter the openDNS values. Save+Reboot the modem.Looks like you have problem on your PC. Get spybot search and destroy. Update to latest definitions and then do a thorough scan. Likewise with Microsoft Malware removal tool.If using IE, upgrade to latest version of firefox and work with a new profile.

 

[essbebe]

http://i19.tinypic.com/6kqygzt.jpg
Keep only GDMT/T413/g lite bitswap enabled.
Uncheck others.

Ref : similar modem pages.
UT-300R2U ADSL MODEM MENU
http://www.calcutta.bsnl.co.in/dataoneinstall/mu04.html

 

[ravikum]

Post the screenshot of your modem's system log page after connection hangs. Don't use BSNL DNS. In your modem enter the openDNS values. Save+Reboot the modem.

Looks like you have problem on your PC. Get spybot search and destroy. Update to latest definitions and then do a thorough scan. Likewise with Microsoft Malware removal tool.

If using IE, upgrade to latest version of firefox and work with a new profile.

Hello,
Thank you for your reply.
I am new to broadband.
Where can i find modem's system log?
what is openDNS?

Please guide.
THank you

 

[rajeev64]

Dude simple and effective solution go to http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp your problem will be solved because its online grievance regarding BSNL :thumb::cool2:

 

[sankalpit]

Where can i find modem's system log?
what is openDNS?


In the same place where you found the other values you posted in original post. Click around, there must be something resembling a "system log" that mentions at what time what activity (connection/disconnection) took place. Post a screenshot of that.

Also check that in ADSL tab you have selected G.dmt as essbebe mentioned. Uncheck others. Save+reboot the modem.

In your ADSL modem (192.168.1.1 or whatever) there will be a DNS tab too. Enter the values 208.67.222.222 and 208.67.220.220 then Save+Reboot the modem.

Let us know if things improve. You are using a signal splitter on telephone line, right? (BSNL provides with modem for free) And have you checked for malware as mentioned?

 

[jgkr]

Hi All, I am using BSNL DataOne Broadband Connection in my home,I am facing a Problem with the connection, It is disconnected every few minutes and when i try to check the status by clicking the connection from taskbar it is not poping up and even tried to discoonet but it is not disconnecting and showing as connected , but when i try to browse it is not connecting. I have no problem with the same connection when i use it for my Laptop.When i am connecting to my laptop the connection is connected thruout the day without any prolem. I think there may be some settings changed to my desktop, If anybody is aware of these settings , Please help me in sorting out this issue. There is another problem with the desktop, I am not able to connect to my VPN connection also . with the same connection i am able to connect to VPN thru my Laptop. If any one can help me i will be thankful. Cheers....jgkr

 

[essbebe]

1.Give modem/router details.2.Post ipconfig/all data for desktop. Start run type cmd type ipconfig/all3. Tariff plan used. 3a. Presume you use Dialer for Desktop.4. In Desktop select obtain IP address automatically.Start Network/ LAN properties TCP/IP properties.