Hi friends.,
I'm wriring this in frustration.
I am under H500C plan, and so my Day usage limit is 1536 MB.
I usually download during nights. I felt a bit uneasy waking up a nights and i starteed scheduling the downloads from the past two days.
I know BSNL's stupid method of reading data usage in the blocks of 30 minutes. so , to avoid unnecessary problem, i connected my connection, both days at 11.38pm , and scheduld my downloads to start from 2 am. so that in 5 30 minute blocks it would reach 2.08 am, and it would not be a problem.
I used ZoneAlarm expert feature to block all internet activity upto 2am.
But to my shock, The BSNL usage records show as in this screen shot. see the rounded times.on 23rd from 1.57.48 am to 2.27.4, i lost 390 MB from my day usage limit and on 24th from 1.59.15 to 2.29.15, i lost 199 MB from day usage limit and now i stand at total usage of 1813 MB.
I called the cust-care ate 18004241600 on 23 rd evening. and they told me, they cannot take such complaints and gave me another BSNL number in my city to contact . They inturn told me to contact Customer relations officer at my nearest exchange. They told me to take along the bill with me. But this is of April's usage.
Did any one face similar problem?
Do Customer relations officers help customers?
As of today i used data equivalent to Rs220 . Can they solve my problem before the bll is generated, so that i can have a neat(in-limits)bill.
I'll go to that officer today(25th) and will update the status here.
Thanks in advance for any suggestions and also thanx for ur interest in reading this lengthy(boring) post