The Competition Commission of India (CCI) has ordered an antitrust probe against Indian Railways and The Indian Railways Catering and Tourism Corporation (IRCTC) for alleged unfair trade practices by IRCTC while providing online train ticketing and others services.
As per the CCI order, Railways is allegedly restricting technical and scientific developments related to
booking of e-tickets using IRCTC and is imposing unreasonable conditions on its recently launched e-wallet scheme. It is also levying premium charges for calls made to 139 and limiting the provisions of IRCTC authorized agent services.
Other complaints from the order
- Tickets booked online doesn’t permit any concessions except for senior citizens and doesn’t allow users to reserve tickets with break journeys. Users are apparently permitted to book only 10 tickets per month
- IRCTC charges a premium on the e-ticket pricing on top of which it charges a non-refundable service charge and payment gateway charges. There is also a extra agent service charge if ticket is booked through an IRCTC authorized agents.
- Huge amount of Tatkal tickets are hoarded and sold at a huge premium of Rs 400 over the normal price. These bookings start only one day in advance thereby creating artificial scarcity and illegal practices by touts and agents.
- Limiting the availability of IRCTC agents by charging high fees for agent appointments. IRCTC currently charges a one-time fee of Rs 20,000 and an annual fee of Rs 5,000, which apparently acts a barrier for smaller agents.