Excitel Broadband Issues

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And now it's happening again... Just a difference being every other speedtest server except Excitel is giving 20 Mbps speed.

@Sushubh are you also facing anything like this with Excitel these days?

 

[Rickysin]

Working fine on my connection. Seems like ur local operator is having issues

 

[unnecessary]

Using Cloudflare WARP fixes this issue, seems like some transit network or TATA issue.

 

[Rickysin]

But if its transit issue then all users should experience this issue

 

[Sushubh]

haven't noticed any widespread service downgrade. on pc, i am mostly connected to VPN with whitelisted sites that i do not need to pass through vpn. had to start doing it after excitel also started giving random issues on p2p websites.

 

[unnecessary]

Throughout all this my DNS issue has been fixed , I just added the same DNS that was on my phone to my secondary router as well, now all my phones are going to Delhi as expected . But anything else including TV, Laptop etc are still going to Mumbai even when connected to primary router directly. Super strange anycast behaviour.

 

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Got the answer of all my questions

#excitel #broadband #customerexperience #internetservice #auriganet | Aniket Gholap

I usually avoid posting complaints publicly, but this experience is beyond frustrating. I renewed my Excitel Broadband plan on 29th October 2025, and even after 4 days, my account is still inactive. Every time I contact customer support, the call just gets transferred from one person to...

www.linkedin.com

 

[Rickysin]

so my excitel operator refreshes the pppoe connection once every week at around 10 am or 11 am. how can i tell them to stop this or change the refresh time ?

 

[DN-13]

@Rickysin, you should restart your router every 2–3 days at a convenient time; otherwise, the backend system will reset your connection automatically. Even if you do restart, it’s uncertain when they will reset the session because Excitel isn't a professional ISP. Don't expect them to follow your requests—I’ve been complaining for two years about maintenance during working hours (especially 9–3), but they simply don't care.

 

[unnecessary]

Source

Excitel co-founder (non Indian) managing their backend has posted this earlier. Can we assume this attack of some sort is the reason Excitel is feeling sluggish since March?