The lco said the problem is with all the connections in the area if he is to be believed he said he has searched all the switches and connections in the area however could not figure out the issue and said will check again in the morning anyways for me this is the worst experience I have never heard this explanation from any isp and I have been using Broadband since the last 10 years I wish I had Airtel in my area they are expensive however they don't have any service issues
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Excitel Broadband Not Working
- Thread starter Manik dhall
- Start date
- Replies 24
- Views 21,258
It will be strange that All users are affected and problem is not resolved for so Long. Each LCO has a dedicated contact to our L2 team and in a cases of Mass Issues, they contact us and we dedicate Engineers at site to help them resolve the case.
You can give me your Ticket ID and/or username and I will try to check what is the situation.
You can give me your Ticket ID and/or username and I will try to check what is the situation.
My ticket number is excc00031085 and the user id is maniks259
Internet is still down the lco has said it will be up and running by 5 but I don't trust him like yesterday he is going to switch off his phone
Let me check the case.
As per the records our team believes the issue is resolved and Closed ticket you have raised through the Mobile App. You should have received SMS that ticket is closed and if issue is still not resolved you can Re-Open it.
I've asked them to even call you, but nobody responded on registered number.
UPDATE: Our team wanted to check with LCO about the issue as well. It took some time to get in touch with him and seems like there is still some issue in the network and he is working on resolving it... We will keep tracking from our side.
I've asked them to even call you, but nobody responded on registered number.
UPDATE: Our team wanted to check with LCO about the issue as well. It took some time to get in touch with him and seems like there is still some issue in the network and he is working on resolving it... We will keep tracking from our side.
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Internet finally started working at 7pm but not a very good first impression will try for one month and keep reliance as backup if there are no more failure or disconnect then will keep the connection or close it
@phillip thanks for taking this up and arranging a callback could not pickup the call as I was at work
Welcome.
Hope your connectivity will be improved.
Local Partner assured to have resolved it permanently, but let's monitor.
Hope your connectivity will be improved.
Local Partner assured to have resolved it permanently, but let's monitor.
Well the network is again down don't know what's the problem now
