Excitel Broadband Reviews

You don't loose much from trying it. If you are using Internet for Entertainment (movies, live streaming, heavy downloads) you will definitely fell in love with the Speed.

Stability is not always the best, but we are working on improving this... it just a matter of time.
 
Hi @philip marlowe , my internet is again down since 12hrs. Called customer care but they were clueless as they kept saying switch off the router etc. Nothing worked. Can you kindly take this up? In the past 9 days, there has been a downtime of more than 36hours (17% of the overall time). This is getting pretty pathetic to be honest. I do not want to mail your director again. Ticket id TKT20161208407

Update: They did something from the backend and it has started working. But still, 17% downtime is just insane.
 
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@philip marlowe Sorry for not updating about this. On friday, i had received a call from excitel and they actually asked me about the issues. They had no idea, secondly 2nd issue wasn't a last mile issue because it got solved within 5mins of me talking to the customer care.
 
Looks like another fibre cut. Down since 1pm. When it works, its good, but didn't expect so much downtime :/
 
Dear Excitel executive,
It seems that you have employed "Parrots" at your call centers as they hardly have any clue to problems of customers.

My local cable operator was changed by excitel in november and he changed my user id of Excitel wihout informing me and even changed my registered mobile no against my connection( perhaps its his mobile number i guess)

on 26th December when my internet stopped working, i saw that the pack has expired so i went online to recharge my connection and recharged it with my old user id. My internet did not work and even after making more than 4-5 complains on 26th & 27th Dec nothing was done from excitel side and i was shocked to see that my complains got closed by Excitel mentioning that internet is working at my end,whereas no one even bothered to give a call even forget about a visit.

now next day evening the local operator sends a person to collect money to recharge and when i told that i have already recharged then the situation became clear that i had recharged my account with my previous user id whereas i did not had any info about my new changed user id. I was told that my money is gone and i will have to recharge afresh for new user id by your customer care executives. I myself tried changing my userid to previous one & my internet started working

Now my internet is not working since morning today and my local operator is saying since he is not getting paid this month's recharge so he will not fix it.

What is this joke going on at Excitel that you change operators & registered mobile number of customer and no intimation of these changes to the customer?
And why should i suffer because of fault of yours?

Please either fix my connection or return my money, i seriously cannot waste this much time with your guys. My internet already did not work for entire day on 26th December, & upto 4 pm on 27th December and now since today morning its down again and no sight of when it is going to be fixed.

My previous user id (recharge & net currently not working on this)- dna120
My new user id - dna_120 (i got to know this only on 27th December and still my no. has not been updated here).
 
I might agree with you.... please tell a network for experts at such a price...
 
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