Hathway Broadband - Chennai

  • Thread starter Thread starter warpspeed
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Is it mentioned as 200 Mbps in selfcare dashboard? Like chn_ret_thunder_200Mbps?
 
Speedtest results seem fine? Your speeds are as per plan or double like in my case?
 
It hovers around 200, not double or anything
 


I'm on a 6+2 plan, costs 5999 + GST, which is effectively 750 + GST pm for an almost 400 Mbps/3TB connection, double the plan speeds could be a glitch though. They seem to have updated the plans, a few months ago. 200 Mbps costs 750 + GST pm and 300 Mbps for 850 + GST pm.

I wanted to shift mine to 6+2, 850/300 Mbps but no one in Hathway CC has a clue about new plans and they are quoting me 1250 + GST for the same. Will let my plan expire and try to get the same from retention team like mhsabir did.
 
My plan validity has expired and I started to get routine calls from their billing team. Apparently no one in billing team is informed of the new plan updates. After discussing with multiple people it seems they updated the speeds but didn't bother to change the plan's name.

It looks like this in selfcare:

seLrkOX.webp


The plan name contains 200 Mbps but the actual plan speeds are 400 Mbps. Maybe that explains why I was getting 400 Mbps on my 200 Mbps plan. Anyway even if the plan name suggests otherwise these are the new price plans from Hathway:

1. 100 Mbps - 599 + GST
2. 200 Mbps - 749 + GST
3. 400 Mbps - 850 + GST

Apart from this there are also hidden retention plans like 200 Mbps for 700 + GST. I went with 6+1, 400 Mbps for 5100, effectively ~ 728 plus taxes pm.
 
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I always get full speeds, even during peak hours which could be due to my proximity to the International gateway. Best VFM connection right now in Chennai, if you don't mind the loaded latency and Jio's random website blocking.
 

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