I was charged for excess usage of 466MB in the month of APRIL.
See the screenshot of April usage
You can see the highlighted entries. time comes under Night Unlimited.
My usage recorded to exceed free usage by 466 MB becoz of this error.
I recieved my bill in 2nd week of may, immediately approached nearest Telephone exchange, applied for refund. They told me to pay my bill and i would get a refund next month. so i paid the bill.
I got a call yesterday from BSNL that i got a refund of Rs 374. They told me to pay my present bill by deducting that amount. (Rs562-374 = Rs 188)
I've got no hardcopy(intimation) regarding refund
Actually I should get [466*0.80=Rs 374 + Taxes] I paid in that previous bill. So my calculation is i should get a refund of Rs420.20.
Now I'm thinking that, becoz i applied for refund of amount paid for usage b/n 2am-8am, they calculated it and thay might have also calculated the data i downloaded after 8am which sometimes comes under free usage,(If we start d'nload around 7.55 - 30 minutes stretch).
So any i'm not applying for any further refund.
I just wrote this to tell that BSNL is working great for me.
And one more thing to say,
My connection lost(unable to connect,tried for an hour) yesterday.I thought problems started for my BSNL connection. called 18004241600, booked a complaint.They told me that It would be rectified. i tried connecting after 5 hours, To my surprise, problem rectified.
I'm Feeling Great to be a BSNL customer.
So far Too Good