[@vissu
Important info he logged out at say 0758AM in 6 hours 4.5 GB
How BSNL staff are convinced that any body can download 4.5GB in 2 minutes viz 1.58AM to 2AM ???!!! Average 720 MB / per hour.
Tell A.O for example free telephone calls from 02 -08. Started talking at 0158 and ended conversation at 0758 ( talking to girlfriend !) he will be charged only one call ( as I think telephone metering has provision for non metering of certain numbers toll free calls etc)
Clear case of deficiency of service ! Even otherwise others have reported metering in 30 minutes block. How your friends usage was recorded for 6 hours in one block continously ?
A recent screenshot :http://i31.tinypic.com/qxw360.jpg
Even little common sense will show that your friend should be charged only for 2 minutes of usage ( say 30 MB). Ask him to approach appealate authorities.or consumer court. for refund.
Take out print out of usage page immediately and email to CC etc.
that bsnl officer told me strongly if session started before free time and logged off in the free time it is considered as single session it comes under chargable usage and billed in the daytime limit completely :wall: may be this is the new way of looting money from customersthat poor fella paid the bill and changed to unlimited plan :ashamed:
Important info he logged out at say 0758AM in 6 hours 4.5 GB
How BSNL staff are convinced that any body can download 4.5GB in 2 minutes viz 1.58AM to 2AM ???!!! Average 720 MB / per hour.
Tell A.O for example free telephone calls from 02 -08. Started talking at 0158 and ended conversation at 0758 ( talking to girlfriend !) he will be charged only one call ( as I think telephone metering has provision for non metering of certain numbers toll free calls etc)
Clear case of deficiency of service ! Even otherwise others have reported metering in 30 minutes block. How your friends usage was recorded for 6 hours in one block continously ?
A recent screenshot :http://i31.tinypic.com/qxw360.jpg
Even little common sense will show that your friend should be charged only for 2 minutes of usage ( say 30 MB). Ask him to approach appealate authorities.or consumer court. for refund.
Take out print out of usage page immediately and email to CC etc.
that bsnl officer told me strongly if session started before free time and logged off in the free time it is considered as single session it comes under chargable usage and billed in the daytime limit completely :wall: may be this is the new way of looting money from customersthat poor fella paid the bill and changed to unlimited plan :ashamed: