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Amazon Deals - ToS - Like us?
HTC One X
- Thread starter Sushubh
- Start date
- Replies 501
- Views 46,117
D
Deleted member 13033
u motivated me 
No F U C K S
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this is not star movies my friend.
nd u forgot abt TOI
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https://broadband.forum/cricket/75871-times-india-thinks-using-f/
No F U C K S
----------
this is not star movies my friend.
nd u forgot abt TOI
----------
https://broadband.forum/cricket/75871-times-india-thinks-using-f/
D
Deleted member 14251
AFAIK, DOA (Dead On Arrival) Certificate is issued for a device which simply does not function in any manner immediately after buying.
In OP's case, he was using the handset all this days normally.
Except for a video garbage issue in a specific you tube video ( which he could not reproduce again) and some red light near the sensor, all other functions of the phone worked as he described in experience thread.
I am wondering how on earth you managed to get a DOA certificate from HTC in this case?
You were wrong! If the service center identifies and accepts the issue, which can be very minor or major issue(except software issue), then as per the HTC policy(but i remember this is the case samsung, Apple..) if the device is with in 7 days(or 15 days, as i dont remember the exact days, which varies by country), service center should not try to repair the device. They should only provide the DOA certificate, but providing DOA certificate by service center is just not only the service center decision.. they supposed to get authorization from HTC and only after getting approval from HTC, they provide these certificates. But if your device passes the initial defined days limit, then repair is the only option.
In OP's case, he was using the handset all this days normally.
Except for a video garbage issue in a specific you tube video ( which he could not reproduce again) and some red light near the sensor, all other functions of the phone worked as he described in experience thread.
I am wondering how on earth you managed to get a DOA certificate from HTC in this case?
You were wrong! If the service center identifies and accepts the issue, which can be very minor or major issue(except software issue), then as per the HTC policy(but i remember this is the case samsung, Apple..) if the device is with in 7 days(or 15 days, as i dont remember the exact days, which varies by country), service center should not try to repair the device. They should only provide the DOA certificate, but providing DOA certificate by service center is just not only the service center decision.. they supposed to get authorization from HTC and only after getting approval from HTC, they provide these certificates. But if your device passes the initial defined days limit, then repair is the only option.
yeah they took 2 hours to issue me the doa document because it is technically issued by the company itself.
they sent the details to the company and the company processed it at their end and the dealer prints it out after they get the confirmation and gives the document to the customer.
i had to technically make a third visit just to collect the document.
meanwhile. htc has clearly said that dealer is doing the wrong thing by stating that they would try to resolve the issue at their end. got a call and this mail.
We would like to inform you that the DOA certificate should be forwarded to the concerned dealer from where the device is purchased to receive a box packed device.*
they sent the details to the company and the company processed it at their end and the dealer prints it out after they get the confirmation and gives the document to the customer.
i had to technically make a third visit just to collect the document.
meanwhile. htc has clearly said that dealer is doing the wrong thing by stating that they would try to resolve the issue at their end. got a call and this mail.
We would like to inform you that the DOA certificate should be forwarded to the concerned dealer from where the device is purchased to receive a box packed device.*
audioslave
What?
ok. here is the thing. i made a conscious decision to buy the device from buy the price. and you need to realize that i am not panicking or anything. i am just describing the fun part here. dealing with an online retailer. if i was panicking, i would have been shouting at them and htc on the phone. here i am peacefully dealing with it one step at a time. so please stop patronizing me. i know what i did when i placed the order with BTP. i know what i am doing right now making fun of them. it is basically what i like to do. have fun when things are not going well.
yeap. i originally wanted to purchase it through flipkart even if their price was slightly on the higher side for this exact reason.
too bad they did not have the product available when i ordered the phone. they had a waiting period for around a week for the delivery. i guess i am not going to be one of the early bird buyers next time around.
i have learnt my lessons.
@audioslave - Quoting his previous post as an answer to your question
too bad they did not have the product available when i ordered the phone. they had a waiting period for around a week for the delivery. i guess i am not going to be one of the early bird buyers next time around.
i have learnt my lessons. @audioslave - Quoting his previous post as an answer to your question
they have dispatched the replacement. and the old unit has also been picked up by the courier company. it was indicated that i am getting the black colored unit this time around as that alone is in stock with the company. i would find out tomorrow or day after.
