Installed new airtel Xstream fiber connection

  • Thread starter Thread starter Rickysin
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so 2 weeks ago i got airtel Xstream fiber connection installed at my home.

background story:

so in 2017 i got a call from jio fiber that they are giving free fiber connection for 3 months with refundable security deposit of 4500rs. I opted for this and got it installed. I continued using free jio fiber internet for like 2 years untill they started paid plans.
In those 2 years i got full 95 mbps up and down speed. No complaint in that. But their ping latency and download speed was like horrible for non-peered content. I raised a disconnection request this year and got the security amount of 4500rs back within 20 days.
Then airtel called me and told that they are pre booking for upcoming ftth service in my area and i will get free installation and dual band wifi for 1000rs amount. This amount will be adjusted in 2 bills . 500rs discount per bill for 2 months.
I said yes and within 1 week of request engineers and hired labour started digging my street for underground fiber cables and OLT boxes . This continued for 1 month and work was done.

i again got a call from their engineer that service is live now and they are sending wiring team to my location. And installation process began and within 1 hour connection was installed and internet was up and running.

I choose 200mbps unlimited plan and getting more than 200mbps down and upload speed approximately.

ping is also fine. Just 10ms lesser than jio but surfing websites and streaming is way better than jio.
 
Just went out to check the new fiber dp box. Not present means work not yet done.
Seems like pre-booking thing.
Sales executives usually visit the locality after the wiring has been laid and ready to give connections. Since the Covid-19 situation, the SOPs may have changed. Don't what is happening anymore.
 
Mine says fiber is being laid and they got more than 2000 connections request prior to launch.
 
Got automated call yesterday that Airtel fiber now in your area n would you like to reconnect on old plan without at any additional charges
n today got call from rep offering 799 plan. I asked for cheaper plan and he offered 649 with same data as 799 minus xstrame video/zee5 benefits.
confirmed twice it was on fiber. Taken. Now waiting for install.
So what happened to excitel fiber?
 
Excitel is main connection. Airtel is backup & landline. Thats why I am opting the lowest plan.
We hardly get any mobile coverage in house. Even for Vowifi, fixed fiber is must.

Calamities in recent past have shown underground fiber are less prone to mishaps and even if down come back earlier than all pole infrastructure.
 
Last edited:
Got new Airtel FTTH connection today at my aunt's place in Pune. 100 mbps plan 799.

airtel guys were fast and efficient. came yesterday to check feasibility and get online payment (no installation charges), today the wiring guys came and did everything internally through concealed electrical wiring. then the router technician came to do the patch cable splicing and setting up the ONT wifi router. all done in around an hour's time. very impressed with them.
 
yeah :D the technician said if there is a problem within 1 month i can contact him directly and he will attend to the issue. after 1 month i have to call the customer care number.
 
now that they have started opening retail stores... hopefully their customer care availability would also soon normalize.
 
Got new Airtel FTTH connection today at my aunt's place in Pune. 100 mbps plan 799.

airtel guys were fast and efficient. came yesterday to check feasibility and get online payment (no installation charges), today the wiring guys came and did everything internally through concealed electrical wiring. then the router technician came to do the patch cable splicing and setting up the ONT wifi router. all done in around an hour's time. very impressed with them.
Have they stopped charging installation/ activation charges or they never did in ur area ?
Yesterday my friend paid ₹1000 as installation/activation charges as mentioned in Broadband FAQ on airtel site , however today they removed those FAQs

Area : Uttar Pradesh East
 

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