Mach1 500mbps review

[markiv]

Plan: 1 Gbps
Real-world speed: ~800 Mbps download / ~950 Mbps upload
Router: Mikrotik
Duration: 18 months of usage

Overall Experience
I’ve been using this ISP for about 1.5 years on their 1 Gbps fiber plan. Speeds are reliable, uploads are excellent, and everyday tasks like remote work, video calls, streaming, and VoWiFi run smoothly once properly configured.

Speed & Reliability

• Download speed: ~800 Mbps
• Upload speed: ~950 Mbps
• Stable latency suitable for gaming & VoWiFi
• Good overall uptime

Technical Support
The main drawback is that the technical team does not know about MTU at all, and they assume the default is always 1500, which is incorrect for this connection. Because of this, several websites and apps were failing to load properly, such as:

• web.telegram.org
• JioTV
• VoWiFi
• Various other sites intermittently

During troubleshooting, they insisted on removing the router to test, and immediately blamed the issue on the router without understanding the underlying problem. Today I asked them to test using their own router, and even with their router the same sites continued to fail — proving the issue was not caused by my MikroTik router.
I diagnosed the problem myself (with help from ChatGPT) and found that the correct MTU needs to be around 1380. After applying that MTU, all previously broken services started working properly, including VoWiFi.

Field Support
The on-site technician was polite, but his work is limited to fiber splicing and power-level checks. He is not trained for network troubleshooting, so there was nothing he could do at his level.

 

[RSV]

@markiv Hey bro, I’m planning to get Mach1 Broadband since I’ll be moving into my new home in a few months. I’ve already bought the TP-Link Deco BE23 mesh Wi-Fi system. Could you let me know if these mesh routers will work with Mach1?

Also, could you tell me about the installation charges?

My builder has already provided a CAT Ethernet cable from the building duct area to my flat, so I’m a bit confused about how the setup would work. Will the ONT be installed outside the flat near the duct area, or inside the flat?

Thanks.

 

[f0r3he4d]

ont is usually installed inside the home. these ducts u mentioned where does these cat6 cables lead?

 

[doineedto]

@RSV which area in Thane?
Ask them to give you a dumb ONT. Then you can use whichever router you want. There are no separate installation charges.
They will put the ONT in your house, and then you can use the builder provided CAT cables for wired access. Not sure why the builder has provided cables from out of the flat!

 

[RSV]

Thanks for the replies, guys. I called Mach1 yesterday for a new connection, and they sent the installation team to the site today. They told me that the CAT cable coming from the duct was basically useless for their setup, so they pulled an optical fiber through the same pipe all the way from the building’s internet duct to my flat.

They installed the dumb ONT, and for now I’ve connected my old router running OpenWrt(TP-Link TL-WR740N). Since I haven’t shifted here yet, I’ve currently taken the 60 Mbps base plan.

Before leaving, the installation guy mentioned that if I upgrade to a higher-speed plan(500mbps) later along with a better router(TP-LINK Deco 7 BE23 BE3600 3 pack mesh router), the only thing that would need to be changed is the “yellow fiber part” going into the ONT box. I didn’t fully understand what he meant by that.

Do you guys have any idea what exactly he could be referring to?

 

[RSV]

I guess this is the yellow cable he was referring to. Do i really have to change this before i upgrade my router and plan to a high end one?

 

[thatayush]

No not really but they may be advertising their own router

 

[markiv]

For long term plan they used to give their own router. You might face some issues in ipv6 on jio sites, telegram, etc. rest all is good if your olt port dosent have extreme users

 

[RSV]

Hey guys, I noticed something interesting in both the app and the customer web portal. They specifically mention an FUP of 5 TB per month (or 60 TB per year) across all plans, from 60 Mbps all the way up to 1 Gbps. According to the portal, once you exceed that quota, the speed is reduced to 10 Mbps.

Has this always been part of their plans, or is it something they introduced recently?

 

[markiv]

It seems recent change, so now mach1 started behaving like bigger ISP. But before that please check if speed really reduces or this feature is under development and will be released shortly