Wooooooffffff!!!
After Calling 15-20 times on Mr. Gaikwad number, I didn't gt any response. But found out an alternate way. And the kind of response I got was even better than so called best Customer Service of Vodafone/Airtel.
Yesterday I tried to call on Helpline number 1503 and was pissed off by the kind of response and attitude shown by CC staff. I called 1503 almost 10 times. :confuse: 3 times they keep transferring my call on their Avaya system whithout even speaking to me. 2 times some stupid CC answered but without listening my Issue kept on singing her own song. 4 times CC attended the call but kept me on hold and then disconnected.
So, Today I called on MTNL West II Public Grievance( It remains busy maximum times ). Luckly got connected and One Nice Lady attended my call. She was not fully aware of HSDPA thing, so told me call back. Then after enquiring from some one, she told me to below options:
1. Recharge Account with 99 and HSDPA will be automatically activated.
2. After 30th July, MTNL is activating HSDPA by default to all subscribers which is currently done on SMS or manual basis.
I thanked her and disconnected the call. Later that nice lady called me back and gave me their IN Department number and asked me to call him and explain my queries as she is totally not aware of this HSDPA thing. I was about to call on that number but again got call from that lady. She told me that she had spoken in IN department and they won't be able to explain me all the things on phone. So I have to Visit in their Head Office and provided me Name and Address of Concerned Person.
Then I asked her about Mr Gaikwad and told her his number. She easily recognised that ya this extention number belongs to GSM Section of Head Office. I requested her to call Mr Gaikwad and get my HSDPA activated. She then called Mr Gaikwad, escalated my Issue, Mr Gaikwad forwarded my Number to IN Department and I was told that HSDPA would be activated today. She even told me to call Mr Gaikwad at that moment as he was on his desk.
I called Mr Gaikwad, told about my conversation with that lady and he himseld narrated my number instantly and told me HSDPA will be activated today !!!
Now Intejaar Intejaar Intejaar for today EOB !!!:imbored:
