Problems with Reliance Broadband Thunder Plans

[yashleo21]

Totally new issue. As soon as internet is on load like playing a multiplayer game,packets start dropping and ping rises to as high as 3000ms! Which makes the game unplayable. Someone help me out...why is this happening

 

[Harkirat Singh Saggu]

Totally new issue. As soon as internet is on load like playing a multiplayer game,packets start dropping and ping rises to as high as 3000ms! Which makes the game unplayable. Someone help me out...why is this happening

ummm .. using direct rcom modem to pc or modem + router setup ? on Adsl or Metro ? windows version ? Which game ? is the problem with only that game or everything else too ??

 

[yashleo21]

Using a Belkin wireless router. ADSL Connection.Windows 7 64bit. Problem started today morning. Happens with any sort of multiplayer game.Tested on BF3,BOII and MW2. Happens only with games and no effect on streaming videos. Theres no way i can test by directly connecting to modem as it is way too far from pc. What I tried : Resetting router and modem.

 

[Harkirat Singh Saggu]

Using a Belkin wireless router. ADSL Connection.Windows 7 64bit. Problem started today morning. Happens with any sort of multiplayer game.Tested on BF3,BOII and MW2. Happens only with games and no effect on streaming videos. Theres no way i can test by directly connecting to modem as it is way too far from pc.What I tried : Resetting router and modem.

hmm.... may be its a router issue how old is it ? try to borrow a router from a friend just to test ? may be it could be a router issue can't be sure but seems like on load the router might be over heating or something.

 

[Sushubh]

So many annoyed Reliance Broadband customers here. No one wants to describe it on television?
https://docs.google.com/forms/d/1A_G4LIApuqmdYrP_MxIhmJxlyZJ0jMf2PAIr_Pm7oU4/viewform

 

[yashleo21]

So many annoyed Reliance Broadband customers here. No one wants to describe it on television?
https://docs.google.com/forms/d/1A_G4LIApuqmdYrP_MxIhmJxlyZJ0jMf2PAIr_Pm7oU4/viewform

Oh yes! Will do it tomorrow morning

 

[Sushubh]

You just need to fill in your contact details. I would forward the list of people who fill in to the CNBC reporter. Who would contact you directly. No need to describe your bad experiences rightaway!

 

[cisco_tech]

Finally DOT complained worked this time( 7-8th time).

Dear Mr. Patel,

This is with reference to your DOT complaint dated 12 September, 2013 for your Billing Account Number 1XXXXXXXX1, regarding connectivity issue.

As communicated to you over the phone on 99XXXXXX8, the connectivity issue is resolved and connection is working fine.

Further, if any issue persists in future, kindly contact Mr. Gulshanray Makwana for better help.

We regret for the unpleasant experience faced by you.

Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Santosh Singh
Officer-Customer Care
Reliance Communications Limited.

Santosh followed up with Gulshan continuously and engineer finally upgraded the bandwidth and added 1 E1. ping came to normal as it should be on ADSL.
See the Result.
Pinging 123.237.96.1 with 32 bytes of data:Reply from 123.237.96.1: bytes=32 time=21ms TTL=254Reply from 123.237.96.1: bytes=32 time=18ms TTL=254Reply from 123.237.96.1: bytes=32 time=20ms TTL=254Reply from 123.237.96.1: bytes=32 time=50ms TTL=254Reply from 123.237.96.1: bytes=32 time=17ms TTL=254Reply from 123.237.96.1: bytes=32 time=21ms TTL=254Ping statistics for 123.237.96.1: Packets: Sent = 6, Received = 6, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 17ms, Maximum = 50ms, Average = 24msPinging google.com [173.194.36.3] with 32 bytes of data:Reply from 173.194.36.3: bytes=32 time=27ms TTL=56Reply from 173.194.36.3: bytes=32 time=34ms TTL=56Reply from 173.194.36.3: bytes=32 time=36ms TTL=56Reply from 173.194.36.3: bytes=32 time=30ms TTL=56Ping statistics for 173.194.36.3: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),Approximate round trip times in milli-seconds: Minimum = 27ms, Maximum = 36ms, Average = 31msVodafone local Ahmadabad server

Aircel Chennai

Softlayer USA. Not bad.

So overall lets hope this stays same now.
Edit * - just noticed why speedtest showing ISP as Chine telecom :S

 

[Harkirat Singh Saggu]

wow great .... i was getting 45-60ms earlier now past week or so i am always on 110-120 plus :'( ... hell i don't want to go through all the mental trouble of calling reliance customer care all day long to resolve this :'( ..

ARE YOU GUYS TOO GETTING THIS MUCH PING ?? plz share !

 

[rohan barua]

the speed in my area is really slow for the past few days,the ping is way above 1000ms.anyone in nagpur facng this problem???