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Problems with Vodafone India
- Thread starter max
- Start date
- Replies 682
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i agree too. they are the worst and the most perthetic network to choose. not proper customer service and no. 1 fraud people i wish i can shoot vodafone as a network:evil: it's high time they have really taken customers for a ride:madness:cant some one do someting
I'd like to share my experience with Vodafone and fight against it. In the process, I learnt a lot and would like to share it with you. The problem with the operator started with it's pathetic coverage in the complex where I work. Repeated emails elicited no response from their customer care. Finally I escalated the emails to Nodal Office in New Delhi. :wall:It was indeed a frustrating experience dealing with their no replies. Finally, after some heavy duty flexing and pointing out the various violations of laid down procedures of TRAI, did they respond. I emailed simultaneously to TRAI and then came to know that my complaint had indeed been forwarded to Vodafone India. I managed to get contact details of the person who dealt with TRAI on regulatory matters working with Vodafone. I impressed on her that I am within my full rights to sue them in the consumer court because of the deficiency in service. It prompted a call from the nodal office and the network head in New Delhi; one of the finally paid a visit to "mollify" me. Unfortunately, they have no committed any time frame as usual. The entire sequence of events has also brought fore the fact that TRAI sends across the complaints to the operators. More specifically when it concerns violation of their own laid down guidelines as per the TRAI act. It also seeks compliance reports on a monthly (or I guess on a quarterly basis) for the complaints received and action taken on them in a time bound manner. I am proposing to do the following things:1) Step up pressure to improve network coverage and writing a stinker to their corporate office. 2) I have already sent across the list of the violations to the Secretary of the regulator.3) Planning to file a RTI and make all the compliance reports public; atleast a break up of the complaints received from the operators and action taken on them or some mechanism. It would expose their tardy responses and the way operators treat their customers. If you have a genuine complaint against your operator, it pays to have a complete detail of the emails exchanged with the operator, the nature of the complaint and look specifically for any violation of TRAI. The customer care is supposed to give you a complaint number and solve your queries within 10 working days. if you are not satisfied, nodal officer is supposed to give you a working solution within 3 working days. In my case it was way more than that and hence a violation of various provisions of TRAI. This mechanism has been ensured and their licenses have been awarded to ensure compliance with the same. If they are not adhered to, I guess the same can be dragged to court. I heard that Supreme court has appointed an ombudsman to look into telecom related matters; although I have not been able to confirm the same. I would also want to make the numbers of ALL the officials in vodafone or the other private operators public because they are duty bound in the broad terms of the "contract" to be answerable. Anyone with a basic knowledge of law should be able to guide us more on this. In any case, the telecom firms are only adding value to the public resource, that is the spectrum. In any case, they should be answerable. BSNL and MTNL offices list the details of the officials in case the complaint has to be escalated to them. The private companies cannot erect firewalls in the form of customer care and need to be answerable to the public. Who gives them the divine right to be "aloof" from the same paying customers who dish out their hard earned money for the essential services? In the case of a breakdown or inefficient service, you have the right to be heard and get justice. Send emails to TRAI only if there is a violation of ANY of their provisions. Or else, they usually don't entertain any such requests. The fight against Vodafone is on to make them more responsive.
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warthog
good i did the same thing to airtel.they reduced the upload speed as trai never stated the upload seed.I sent trai a mail and viola they responded and sent a copy to airtel.the scared artel chaps then fixed it.
this is India .laato ke bhooth bato se mante nahi.
also the sad part is the the SC issued guidelines that all telcos cases wont be handled in consumer court but civil court.
here is the letter
https://broadband.forum/airtel-broadband/36547-here-trai-letter-relating-reduced-upload-speeds/
this is India .laato ke bhooth bato se mante nahi.
also the sad part is the the SC issued guidelines that all telcos cases wont be handled in consumer court but civil court.
here is the letter
https://broadband.forum/airtel-broadband/36547-here-trai-letter-relating-reduced-upload-speeds/
AvidWatcher
Regulars
Vodafone is reduced to nothing but a marketing company. They have outsourced their IT requirements to IBM, Towers hived off to a separate subsidiary called Indus Towers (the largest Tower Company and is a joint venture between Airtel, Vodafone and Idea) and Call Centres functions to companies like Intelenet Sparsh, HTMT etc. The staff there are typical to Domestic BPOs: poorly trained (Team Members give inconsistent answers), job-hoppers, working 6 days a week and meagre salaries (infact however higher you pay, it would never be enough for them 
)They seem to only spend on Zoozoos and sponsoring shows like Bigg Boss 3 or IPL. They pay a lot of importance to marketing their brand than caring for customers. Compare this to a search engine like Google...it never advertises itself, just focuses on customer needs and voila it is a very powerful company commanding enormous respect from many internet users.I somehow feel when it was under Hutchison Whampoa owned Hutch (even Orange), they really cared for customers until they began to imitate Airtel. After that all the Telecom operators began to outsource their major functions :madness:
)They seem to only spend on Zoozoos and sponsoring shows like Bigg Boss 3 or IPL. They pay a lot of importance to marketing their brand than caring for customers. Compare this to a search engine like Google...it never advertises itself, just focuses on customer needs and voila it is a very powerful company commanding enormous respect from many internet users.I somehow feel when it was under Hutchison Whampoa owned Hutch (even Orange), they really cared for customers until they began to imitate Airtel. After that all the Telecom operators began to outsource their major functions :madness:
D
Deleted member 7160
And adding all the major corporates under there umbrellas, and asking the employees to use there connection.
