Problems with Vodafone India

[popcorn]

they seem to have steps written... when u call cc... they will check your history... then misguide...then your trouble starts... u call cc again... the guy check the history and tells you next step.. and then they completely loot you after some calls... last call when u finally scream to them... they will say that you did not know that? well we are sorry... but this is the fact and we cannot do anything...

 

[viru11]

no usefull help from u guys, i pay my heavy bill thats it, u people write here and increase ur posts.my due date is 24 and now time limit end. ek din tumhare sath bhi bhagwan aisa hi kre tab mja aaye..........! u feel u pro but real thing is no thing. dont forget me im back and post another problem here... hope u help me true........ brothers

 

[Jonas]

ek din tumhare sath bhi bhagwan aisa hi kre tab mja aaye..........!

hope u help me true........ brothers

Cursing your brothers?

 

[viru11]

So what i do,and how i do,its my heart not my mind br0000000000000000

 

[Deleted member 7160]

Arre yaar, Instead of calling up those people, Drop into a VF store and talk to them. It always works !

 

[Jonas]

Yup, they can waive off your bill if you convince them that you are right.

 

[nosh]

OK, I'll try to keep my temper in check and try to put this in as little words as possibleI'm trying to activate a 35 rupee sms pack on my prepaid no.I recharged with netbanking (usually works) - this time the transaction was successful but I got a msg from Vodafone telling me the transaction could not be processed and the money would be refundedSo I call their cust support. I've called cust support 4 times so far. Each time got a different guy who gave me a different no and sms code to activate this pack. It still isn't active. I get a complaint no. from the last guy (198) I call there to complain - he gives me the same (incorrect) info that one of the 4 guys I spoke to before him gave me. He tells me the complaint no isn't 198, it's 190.190 is unreachable, 198 is listed as the complaint no on the site.I call 198, "sorry but your call cannot be processed" or something to that effect.I call the usual cust support no. This time I just can't speak to a human being like I did before, the menu just loops back. I suspect my no. has been shitlisted.I get a complaint no. from the web site. Call there... engaged. By now I'm completely brain-F*****, my mind is mush, I can't even feel anger anymore, just empty. These guys really know how to take us for a ride.Have been complaining on Twitter throughout, nobody has got back to me so far.Just posting here to vent my frustration coz so far it's like talking to a machine behind an iron wall.Thank you, Vodafone for one of the nastiest cust support experiences. It'll be my life's mission now to stop everyone and their uncle from avoiding you horrible company.PS: I must have heard "main maafi chahta hoon" around 300 times today.I'm laughing like a madman now thinking back on the experience. Vodafone cust support has successfully demolished my brain in the span of 3 hours!

 

[iCharlie]

I can understand you pain! But i can't resist my self from laughing like hell after reading your excellent style of writing!

100% Frustrated..lmao :icon_rofl:

I am trying to get my number registered in vodafone my account for last 2 months and getting the same "UNEXPECTED ERROR OCCURRED" :haha:

---------- Post added at 03:06 PM ---------- Previous post was at 03:05 PM ----------

They are Happy to help..but what to do they can't!

 

[popcorn]

try emailing them..and you will get refund back in net banking... their website does not work for special packs. they deduct money and refund it also.Vodafone are cheaters and give false information step by step and completely loot you.

 

[nosh]

No sweat, I find it quite funny too. It's not about getting the refund back, that's the least of my concerns. The main thing is they have made their plans and rules so complicated that they have reached a breaking point where even their customer support has no idea what's going on. 4 people have given me different info for the same thing!

What is most despicable though is shitlisting my no. I've dealt with idiots before but this is just ruthless. The menu loops at the point at which I cud speak to a human being now. Even the complaint no. just gives me a voice message and hangs up. I have not once abused or used foul language with even one of these people and I have followed all their instructions and yet it's like I've broken some law and can't speak to them anymore. Someone needs to take these guys to court for unethical business practices, sadly most people just don't have the time or energy to do that.

---------- Post added at 05:04 PM ---------- Previous post was at 03:28 PM ----------

Finally went to a Vodafone shop in my area, 5 guys with a "Can I help" badge just loitering around aimlessly pretending the person waiting for help doesn't exist. 2 guys huddled over some hot lady, one of them is just observing - so I ask him "Are you busy?" He looks all tragic like I woke him up in the middle of the night and asks me what I want. Goes to a PC, fiddles for 2 minutes trying to login, asks someone else the password. Logs in, there's another login screen waiting for him. Looks up at me and says in slow motion " Sir can you come a little later... " - I cut the guy short, "NO, I don't have any more patience with you guys now".
"Sir, but our system is..."
I tell him I've been trying to get this done since morning and have actually traveled to the store just for that, I'm not going to take no for an answer.
He calls someone else, the guy takes my phone and punches in a code, job done! Like W-T-F!! I had to f*** up half my day coz these guys didn't know what code to give me?

On my way back I get a call from some cust support woman, "sorry sir" "sorry sir" "I will definitely pass on sir" LOL, yeah, whatever!